Essex Meadows Eliminates Agency Usage and Improves Resident Care
Company Size
1,000+
Region
- America
Country
- United States
Product
- OnShift
Tech Stack
- Web-based Templates
- Automated Messaging
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Predictive Replenishment
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Essex Meadows is a continuing care community managed by Life Care Services, offering comprehensive short-and long-term skilled nursing care through its 45-bed Health Care Center. The community is dedicated to providing residents with a lifestyle of freedom, dignity, independence, and security, while ensuring the highest level of service and care. Services range from assistance with daily activities to intensive rehabilitation programs. The staff at Essex Meadows has developed strong relationships with residents, understanding their individual preferences and needs, which is crucial for maintaining high-quality care.
The Challenge
Essex Meadows faced significant challenges with scheduling inefficiencies and increasing reliance on staffing agencies. Schedulers spent extensive time manually creating and updating schedules, leading to confusion among staff and frequent call-offs. The company spent over $100,000 annually on staffing agencies to fill gaps, which raised concerns about the impact on resident care. The use of outside staff disrupted the strong relationships between residents and regular staff, potentially affecting the quality of care.
The Solution
To address these challenges, Essex Meadows implemented OnShift staff scheduling and shift management software. OnShift provided an easy-to-use platform that allowed schedulers to create and manage schedules efficiently. The software's web-based templates automated the assignment of employees to shifts, making schedules highly visible and reducing confusion. OnShift also facilitated quick communication during emergency staffing situations, automatically identifying and contacting qualified employees via their preferred communication method. This streamlined process significantly reduced the time required to fill call-offs and ensured that shifts were filled by Essex Meadows staff, eliminating the need for outside agencies.
Operational Impact
Quantitative Benefit
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