Ensuring Cloud Reliability with Infrastructure Monitoring
Company Size
11-200
Region
- Pacific
Country
- Australia
Product
- Datadog
Tech Stack
- AWS
- Datadog API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
CMD Solutions is a DevSecOps consultancy that helps Australia’s highly regulated companies—such as health insurers, payment gateways, and financial institutions—move compliant workloads to the cloud. By providing a roadmap for digital transformation and the option to partner as a long-term managed service provider, CMD enables these security-conscious companies to unlock the flexibility and financial benefits of AWS. CMD must therefore have deep visibility into cloud workloads and their underlying infrastructure throughout the migration process. A technical mishap could undermine these companies’ sterling reputations and potentially subvert their plans for the cloud altogether. Accordingly, CMD has stringent SLAs—with explicit cost implications if not met—that require near-constant uptime and have short windows for incident response.
The Challenge
CMD Solutions required visibility into cloud workloads and infrastructure so they could facilitate safe and reliable cloud migrations for their customers. They also needed to be able to discern between critical signals and false alarms in order to mitigate any performance or availability issues that might occur in their customers' dynamic environments. CMD must maintain a high-level view of all of their customers’ environments at once. But with all customers requiring high-touch service simultaneously, CMD needed tools and processes that would allow them to migrate and support customer workloads without engaging in time-consuming, manual work that could take attention away from critical system issues.
The Solution
CMD selected Datadog to help migrate customers’ workloads with confidence and effectively support them in the cloud. Datadog’s out-of-the-box integrations with AWS provide CMD with an immediate understanding of their customers’ cloud environments, allowing CMD to ensure the reliability of cloud workloads and meet SLAs throughout the transformation. With real-time metrics and insights into customers’ migrated systems, CMD can verify application performance and efficiency in pre-production to ensure that applications are ready for release. On the cloud, Datadog seamlessly integrates with CMD’s automation practices to reduce the manual overhead of infrastructure management and to ensure the resilience and scalability of customers’ new, dynamic environments. With the ability to monitor all customer’s servers and AWS services in Datadog, CMD can automatically manage and scale clients’ infrastructure, and their own customer base, with ease.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
