Enhancing Mobile Device Security at The Ritz London with Pointsec
Technology Category
- Platform as a Service (PaaS) - Device Management Platforms
- Robots - Wheeled Robots
Applicable Industries
- Electronics
- Telecommunications
Use Cases
- Personnel Tracking & Monitoring
- Tamper Detection
Services
- System Integration
About The Customer
The Ritz London, opened in 1906, is a legendary hospitality establishment known for its style, sophistication, and elegance. It provides a truly magical and memorable experience for all travelers and guests, including many celebrity 'A' listers who often use pseudonyms during their stay. The Ritz places a high emphasis on diplomacy, tact, and sensitivity, paying meticulous attention to detail to ensure no indiscretions are made regarding guest confidentiality. The staff, including top-level executives, use mobile devices for various purposes, including email communication and viewing downloaded files, pictures, or music.
The Challenge
The Ritz London, a legendary hospitality establishment, is renowned for its attention to detail and guest confidentiality. However, a security incident involving the theft of a PDA belonging to the IT manager, Richard Isted, highlighted a significant challenge. The stolen PDA was synchronized to Richard's email, and the existing security measures required the device to connect back to the mobile network to self-destruct. This system was deemed insufficient for lost or stolen devices. Furthermore, Richard needed a solution that would protect the information on all mobile devices used by The Ritz's executives without compromising usability. Many executives used their PDAs for email communication and viewing downloaded files, pictures, or music. Therefore, the solution needed to be user-friendly, fast, and transparent, and allow for a degree of flexibility to accommodate both work-related and personal use.
The Solution
Richard turned to Pointsec's encryption software to address these challenges. The software was designed to be easy to use, fast, and transparent, meeting the executives' needs. It also offered flexibility, allowing employees to use multimedia cards from cameras and other devices without encryption, while ensuring that work-related information stored on the device was protected. The software also featured a 'reward' screen that displayed a message to return the device to the owner for a reward if lost. This feature proved beneficial when an executive lost his PDA on the tube, and the device was returned within hours. Other features that Richard found useful included the remote administration unlock, which allowed him to unlock the device remotely for users who had forgotten their password, and the unique password system using PicturePIN, which allowed users to remember a story based on pictures instead of numbers or letters. The software could also be installed over a fast wireless connection from anywhere in the world.
Operational Impact
Quantitative Benefit
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