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Fireflies.ai > Case Studies > Enhancing Meeting Engagement with Automated Transcription: A Case Study on equalityMD and Fireflies

Enhancing Meeting Engagement with Automated Transcription: A Case Study on equalityMD and Fireflies

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Technology Category
  • Analytics & Modeling - Big Data Analytics
  • Analytics & Modeling - Data-as-a-Service
Applicable Industries
  • Healthcare & Hospitals
Use Cases
  • Speech Recognition
  • Time Sensitive Networking
About The Customer

equalityMD is a telemedicine and wellness portal specifically designed for the LGBTQ+ community. The company was initially an LGBTQ+ multimedia/marketing company, then shifted to an LGBTQ+ consumer behavioral data analytics company, before finally evolving into its current form. The transformation was prompted by the stories of LGBTQ+ patients seeking inclusive doctors and vice versa. equalityMD aims to solve significant healthcare problems faced by the LGBTQ+ community, including healthcare discrimination. The platform provides professional healthcare services to LGBTQ+ people and also features a marketplace offering health and wellness products made by the LGBTQ+ community.

The Challenge

equalityMD, a multi-awarded telemedicine and wellness portal for the LGBTQ+ community, was facing challenges with taking accurate meeting notes and staying engaged in the meeting simultaneously. The company continuously collaborates with different vendors and partners, and the discussions from these meetings needed to be accurately recorded for future reference. However, the manual process of taking down minutes was proving to be inefficient and distracting. The team found it difficult to stay fully engaged in the meeting while trying to jot down all the important points. This often led to missing key information and extending the meeting duration due to repeated requests for clarification.

The Solution

The solution to equalityMD's challenge came in the form of Fireflies, an AI meeting assistant that automates the process of note-taking during meetings through transcription. Fireflies was recommended to the equalityMD team by one of their co-workers. The AI assistant can accurately transcribe both live, ongoing meetings and audio files of meetings that have been uploaded to Fireflies. It can also transcribe video files stored in Google Drive or any cloud-storage system that integrates with Zapier. To ensure the best transcription output, Fireflies recommends speaking clearly and concisely during the meeting, minimizing ambient noise, and using a good microphone. Additionally, Fireflies offers a custom vocabulary feature for Pro and Business tier subscribers, allowing users to enter proper nouns and phrases they often use, which the AI assistant will learn and incorporate into the transcriptions.

Operational Impact

  • With the implementation of Fireflies, the equalityMD team has been able to significantly improve their meeting productivity. The AI assistant's automatic transcription feature has eliminated the need for manual note-taking, allowing the team to fully engage in the meetings without the distraction of jotting down notes. This has also reduced the instances of missed information and the need for repeated clarifications, thereby making the meetings more efficient. Furthermore, the custom vocabulary feature has enabled the team to get transcriptions that are tailored to their specific needs, enhancing the accuracy and relevance of the meeting notes.

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