EcoOnline > Case Studies > Enhancing Incident Reporting and Data Management in Infrastructure Operations: A Case Study of Ferrovial Agroman

Enhancing Incident Reporting and Data Management in Infrastructure Operations: A Case Study of Ferrovial Agroman

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Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Construction Management
  • Onsite Human Safety Management
Services
  • System Integration
  • Testing & Certification
About The Customer
Ferrovial Agroman is the construction arm of Ferrovial, one of the world’s leading infrastructure and service operators. Since 1952, Ferrovial has been committed to developing innovative and sustainable solutions. The company operates in over 15 countries and carries out activities through four main business lines including maintenance and services, toll road investments, construction design, and airport operation. Ferrovial Agroman has been well established in the UK & Ireland since 2002. Health and safety form the core of Ferrovial Agroman’s values, making it crucial for the company to keep up to date with every reported incident.
The Challenge
Ferrovial Agroman, a leading infrastructure and service operator, was facing challenges in managing its health and safety data. The company's core values revolve around health and safety, making it crucial for them to keep track of every reported incident and monitor any trending occurrences. However, the manual tasks of managing databases and entering data were proving to be inefficient and prone to human error. Depending on the number of companies involved, these tasks needed to be completed two or three times, reducing the effectiveness of their operation. The company was also using an in-house reporting system that was not providing the depth of incident management they required.
The Solution
To address these challenges, Ferrovial Agroman adopted Info Exchange, a leading compliance and risk management software. This software replaced the company's in-house reporting system and provided a more in-depth approach to incident management. Info Exchange analyses data in meticulous detail and provides a highly-effective monitoring function. This allows Ferrovial Agroman to capture any trends and predict and prevent new incidents from occurring. The system also identifies areas of the business that could benefit from further enhancement and indicates any positive changes in the company’s incident reporting. The implementation of Info Exchange has resulted in process improvements and incident reductions, encouraging employees to report more accurately. The introduction of mandatory fields has ensured that all reports are accurate and correct. Additionally, a user-friendly mobile app was launched to reflect real-time reporting and ensure a more accessible approach for employees.
Operational Impact
  • The adoption of Info Exchange has brought about significant operational improvements for Ferrovial Agroman. The software's meticulous data analysis and effective monitoring function have enabled the company to capture trends and predict and prevent new incidents. This has led to a reduction in incidents and improvements in processes. The system has also helped identify areas of the business that could benefit from further enhancement, as well as indicating any positive changes in the company’s incident reporting. The implementation of mandatory fields has ensured the accuracy and correctness of all reports. The introduction of a user-friendly mobile app has made reporting more accessible for employees, reflecting real-time reporting. The company is now closer to achieving its goal of a zero-incident environment for all of its sites.
Quantitative Benefit
  • Increase in near-miss reporting
  • Improved quality of reports from employees
  • One near miss report for every 700 hours worked

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