Enhancing Cybersecurity for a Global Plastics Manufacturer with Redscan's MDR Service

The customer is a global packaging provider that delivers sustainable solutions to the food and beverage, consumer, agricultural, and transportation industries. The company has recently become a globally integrated business due to a process of consolidation. This expansion has significantly increased the company's threat profile, making it more vulnerable to cyber-attacks. The company relies on several specialist industrial control systems running legacy, unsupported software. The company's decision to migrate workloads to the cloud has also intensified its need to improve threat coverage and visibility. The company has a small number of IT specialists for its size, which makes it challenging to respond to incidents outside of regular business hours.

The case study revolves around a global packaging provider that delivers sustainable solutions to various industries. The company had recently undergone a process of consolidation, which led to it becoming a globally integrated business. This expansion significantly increased the company's threat profile. The company was concerned about the broader cybersecurity challenges affecting the manufacturing industry and feared that a cyber-attack could lead to system downtime, negatively impacting production and financial performance. The manufacturer relied on several specialist industrial control systems running legacy, unsupported software. The company needed to mitigate the risk of being unable to patch critical systems by enhancing its ability to proactively monitor them for threats that might exploit any unpatched vulnerabilities. The company's decision to migrate workloads to the cloud had also intensified its need to improve threat coverage and visibility. The existing SIEM system offered only limited visibility across its hybrid environment and did not provide assurance that attacks would be identified quickly enough to minimize damage and disruption.

The global plastics manufacturer recognized the importance of developing a long-term partnership with a top-tier Managed Detection & Response (MDR) provider. They chose Redscan and its award-winning MDR service to provide the support needed to hunt for and help shut down cyber threats, 24/7. The service integrates experienced security personnel, leading network and endpoint detection technologies, and up-to-the-minute threat intelligence. This significantly improves security visibility across the company’s hybrid infrastructure and reduces its mean time to detect and respond to threats. Redscan’s Security Operations Centre (SOC) professionals operate as a virtual extension of the team, providing the high-quality insight and guidance its IT team needs to respond to incidents whenever they arise. To help mitigate the risks posed by the use of legacy systems, endpoint sensors are installed on each of the organization’s key assets. These capture a range of security telemetry, which is used by Redscan’s specialists to inspect more deeply into the company’s IT systems and hunt for threats.

• The implementation of Redscan's MDR service has provided the company with comprehensive security insight. The company's IT team, which previously did not have the time to check whether all the security alerts it received were valid, now has the burden alleviated by Redscan. Redscan investigates, analyses, and triages alerts, sharing genuine incident information securely via its threat management platform. To help the team swiftly respond to incidents, Redscan supplies high-quality intelligence and actionable remediation guidance. The company also benefits from vulnerability scanning and management, with Redscan harnessing the most up-to-date scanning tools to ensure that the company can proactively identify vulnerabilities across its critical infrastructure. Redscan also provides support to help address any exposures identified. The company is now better protected against current and emerging threats, with Redscan working closely with the manufacturer to continuously improve the service.

• The company now has visibility across its complete hybrid infrastructure, including its Office 365 environment.

• The company would need to employ ten in-house security professionals to achieve the level of 24/7 security coverage provided by Redscan.

• Redscan’s implementation team has worked with the manufacturer to define a standardized methodology for service onboarding, allowing new acquired businesses to be quickly integrated into the platform.