Sphera > Case Studies > Energy & Transportation Services Industry Excellence Award Winner

Energy & Transportation Services Industry Excellence Award Winner

Company Size

1,000+

Region

America
Europe

Country

Puerto Rico
United Kingdom
United States

Product

Sphera PHA Pro®

Tech Stack

Desktop Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Marine & Shipping
Oil & Gas

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Process Control & Optimization

Services

Software Design & Engineering Services
System Integration

About The Customer

Founded in 1760, Lloyd's Register can trace its roots back to Lloyd's Coffee House, a social hub in London’s maritime district that was frequented by merchants, underwriters, and brokers associated with shipping. Today, Lloyd’s Register works to enhance the safety of life, property and the environment, at sea, on land and in the air, helping its clients to ensure safe, responsible and sustainable supply chains. The company is recognized as a world leader in assessing the alignment of business processes and products with internationally recognized safety standards, serving clients that range from vast multinational corporations to small local businesses. Lloyd’s Register provides its clients with the highest possible business value by continuously improving its own work processes and tools.

The Challenge

Lloyd’s Register, a world leader in assessing business processes and products for safety standards, sought to improve its client risk assessment meetings. The company wanted to interact more effectively with clients during these meetings and expedite follow-up actions. Previously, meeting notes had to be captured by the engineers and support specialists in the meeting. Data about the client’s specific risks, safeguards, recommendations, and actions would be entered into various word documents and spreadsheets. Afterward, all of that information would have to be manually combined into a single draft document and circulated to the team that had attended the meeting. Each attendee would have to spend additional time checking to see that information from their discussion had been captured correctly and included in this encompassing document. Consolidation of information could take days and people could not see each other’s comments until they were issued in a draft revision. Important points made during the meeting might even get lost in the process.

The Solution

In early 2012, Lloyd’s Register implemented Sphera PHA Pro®, flexible desktop software that helps individual users conduct Process Hazard Analyses (PHAs) – including hazard and operability (HAZOP) and “what-if” analyses. With preformatted industry-standard PHA templates and libraries, PHA-Pro enables Lloyd’s Register experts to focus on identifying, assessing and resolving the client’s potential safety management issues. The system has proved cost effective and worked efficiently. Worksheets were projected so everyone could see them as they captured comments. Everything was recorded in real time and could be corrected and edited at that moment. People could agree right then and there, on the spot, with what was captured and documented. They were able to dramatically shorten – and, in some cases, eliminate - the draft revision stage in their projects.

Operational Impact

Easily captured client risk assessment data in real-time and organized information into industry best-practice framework.
Increased productivity during team meetings by helping experts focus on client issues.
Improved communications as client comprehension rose, language barriers fell.
Increased client satisfaction because they see new efficiencies and improved results.

Quantitative Benefit