Endesa Generates Increased Efficiency and Control
Company Size
1,000+
Region
- Europe
Country
- Spain
Product
- NAVEX Global’s EthicsPoint Case Management Software
Tech Stack
- Case Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
Use Cases
- Fraud Detection
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Endesa is one of the largest electric power companies in the world and Spain’s largest utility. It is also the leading private multinational enterprise in Latin America and is a major player in other energy sectors, such as gas. The company adheres to principles of ethical business conduct and transparency by means of self-regulation or in compliance with legislative reforms. Endesa implemented corporate governance mechanisms in response to mandates, but when it came to equipping an anonymous reporting mechanism and internal financial control structure for suspected misconduct, Endesa decided to act on the principles of both ethics and good business practices.
The Challenge
Endesa, one of the largest electric power companies in the world and Spain’s largest utility, needed to implement corporate governance mechanisms in response to mandates. However, for Spain’s largest electric utility, a mere hotline was not sufficient. When Endesa began searching for a reporting mechanism that could handle sensitive ethics and compliance issues around the world, the company turned to NAVEX Global. Initially, it was a federal mandate that led Endesa to consider an external hotline provider, but the company quickly realized that it made good business sense to use the hotline as part of an enhanced set of internal controls and reporting options.
The Solution
After researching the available options, Endesa selected NAVEX Global to provide a robust, flexible reporting and case management solution. NAVEX Global’s EthicsPoint Case Management Software was fully configurable to align with European Union Safe Harbor and data privacy laws, putting Endesa in a position of confidence in facing international business challenges. NAVEX Global’s case management reporting mechanism allows 24/7 access to a local hotline number that is answered by a live operator in whatever language the caller feels most comfortable using. The reports are then entered automatically into NAVEX Global’s case management software. With a flexible system, Endesa was able to easily configure the case management software to match the company’s global operations.
Operational Impact
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