AppFolio > Case Studies > Enclave Properties: Leveraging IoT for Efficient Property Management

Enclave Properties: Leveraging IoT for Efficient Property Management

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Sensors - Level Sensors

Applicable Industries

Buildings
Cement

Applicable Functions

Facility Management
Maintenance

Use Cases

Inventory Management
Leasing Finance Automation

About The Customer

Enclave Property Management is a vertically integrated development, construction, and property management company established in 2012. The company manages over 4,500 units across North Dakota, South Dakota, and Minnesota. The company's process starts with development, where they work with architects to design the project. Once the project is built and they receive the Certificate of Occupancy, the property management team takes over to fill and manage the units. The company is an investment firm first, and while managing new properties, they strive to meet and exceed the expectations of their investors.

The Challenge

Enclave Property Management, a vertically integrated development, construction, and property management company, was facing the challenge of managing over 4,500 units across multiple locations. The company needed to meet and exceed the expectations of its investors while managing new properties. The process involved development, construction, and property management, which required efficient processes and a motivated team. The company's president, Donna Smith, was looking for ways to improve operational efficiencies and meet their goals and objectives. The company also faced the challenge of managing delinquency levels across different properties and improving their collections while decreasing bad debt.

The Solution

Enclave Property Management adopted AppFolio Property Manager, a property management software that provided them with the necessary tools to manage their properties efficiently. The software provided a delinquency dashboard that allowed the company to understand the delinquency levels of different properties and take necessary actions. The software also included virtual tours for prospects, allowing them to walk through the apartment and apply online. This automation allowed the leasing agents to focus on prospects that preferred an in-person tour. The company also used Lisa, the AppFolio AI Leasing Assistant, to handle guest cards, leads, and requests for tours, freeing up the leasing agents' time. Additionally, the company used Smart Maintenance, a feature of the software that monitors all work orders and decides the next steps, contacting preferred vendors if necessary.

Operational Impact

The adoption of AppFolio Property Manager has significantly improved the operational efficiency of Enclave Property Management. The software's delinquency dashboard has brought questions to the surface, allowing the company to dig deeper and understand the reasons behind different delinquency levels. This has created a healthy competition between property managers and has elevated their collections. The automation of the leasing process has allowed leasing agents to focus on prospects that prefer an in-person tour, improving the customer experience. The use of Lisa, the AI Leasing Assistant, has freed up the leasing agents' time, allowing them to focus on other important tasks. The Smart Maintenance feature has helped the company manage work orders efficiently, reducing the need for overtime work.

Quantitative Benefit

100x growth over the past decade with the help of AppFolio Property Manager
Significant decrease in bad debt due to improved collections
Efficient handling of work orders with Smart Maintenance, reducing the need for overtime work