Empowering Sales Managers: Websense Boosts Forecast Accuracy with C9 Active Pipeline
Company Size
1,000+
Region
- America
Country
- United States
Product
- C9 Active Pipeline
- Salesforce CRM
- Triton™ integrated content security solutions
Tech Stack
- Salesforce CRM
- SAP
- Oracle
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Software
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- System Integration
- Training
About The Customer
Headquartered in San Diego, California, Websense is a global leader in unified Web, data, and email content security generating revenues of more than $332 million in 2010. The company’s sales strategy involves distribution through a global network of channel partners and delivered as software, appliances, and Security-as a-Service (SaaS). Last year, Websense had $49 million in billings to new customers, a 10% increase from the previous year, while billings for its Triton™ integrated content security solutions grew by 74%. With overall deal-size increasing, the company is also on track to close a record number of seven-figure transactions in 2011. Managing that level of pipeline management and forecast visibility for a flourishing sales organization requires a balanced approach of strategy and depth.
The Challenge
The biggest pain points today’s sales organizations face are lack of visibility in pipeline movements and inaccurate sales forecasts. Compiling that level of analysis can be both arduous and time consuming and takes resources from the primary goal – selling. For Jake Hofwegen, Vice President of Global Sales Strategy & Operations with Websense, the intelligent data from C9 was not only eye opening and crucial for his business, but his newfound accuracy came without excessive man-hours spent manually compiling forecasts. Websense, a global leader in unified Web, data, and email content security, faced challenges in managing pipeline visibility and forecast accuracy. The company’s sales strategy involves distribution through a global network of channel partners and delivered as software, appliances, and Security-as a-Service (SaaS). Managing that level of pipeline management and forecast visibility for a flourishing sales organization requires a balanced approach of strategy and depth.
The Solution
After evaluating a number of forecasting and pipeline management solutions, Websense chose C9 because the solution took daily snapshots of all their data – including all objects, custom objects, and fields – and provided immediately relevant pipeline information to sales leadership in an easy-to-use application tightly integrated with Salesforce. C9 provides Websense with visibility into what is happening in the pipeline, from finding deals that aren’t put into Commit until they are closed to reps who consistently defer deals. The Watchlist will be a key tool for Websense’s senior sales leaders by enabling them to monitor and implement strategies for their top 50 sales deals. C9 saves roughly 80 man-hours throughout the organization on rolling up forecasts and other sales administrative tasks that can now be spent on deals and customer retention. Additionally, C9 enables organizations to easily import critical sales information such as bookings and actuals from back office systems (including SAP and Oracle), as well as goals or quotas from incentive compensation systems or other data sources. The seamless integration with Salesforce and the standalone, clean user interface in C9 were key factors in Websense's decision-making process.
Operational Impact
Quantitative Benefit
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