Employee Wellness Company Delivers Exceptional Connected Devices Experience
Company Size
1,000+
Region
- America
Country
- United States
Product
- Apteligent
- Wearable Device
- Mobile App
Tech Stack
- iOS
- Android
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
- Remote Asset Management
Services
- System Integration
About The Customer
The market leader in wellness and employee engagement solutions realized the potential of wearable devices to further its mission of creating a great business culture even better. Because happy employees are productive employees, this company sells solutions that incentivize employee health and well-being by combining social, gamification, rewards, and now wearable fitness. The addition of smart wearable activity trackers make it easier to incentivize worker engagement in wellness programs by making it easier to track and reward activity goals.
The Challenge
The company developed a wearable device that connects to the company’s mobile app, allowing businesses to set up and track fitness challenges for their workers. The device can measure daily steps, calories burned, distance covered, and exercise time. This can then be synced to an iOS or Android mobile app that makes it easy to track points and activities. The app is also designed to support activities trackers made by other manufacturers. The app and devices are seen as strategic initiatives because of the necessary consumerization of these solutions. The company’s business succeeds by making recurring revenue from the sponsoring companies. If employees don’t use the solution, the sponsoring companies won’t renew their subscriptions. Because of this, the performance of the app and device is key — the overall user experience must be flawless.
The Solution
This company turned to Apteligent to ensure the responsiveness of their app and wearable device solution. Apteligent allows this organization to proactively monitor the stability of the app and devices. When issues occur, the company is alerted and provided with detailed diagnostic information that accelerates the team’s ability to quickly troubleshoot and resolve them. In particular the team uses breadcrumbs to replay the exact steps a particular user took that led to a crash or performance issue. Apteligent helps the company ensure the wellness of their wearable device based solution, which in turn helps them deliver its market leading employee wellness offering to large corporations.
Operational Impact
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