Emirates NBD transforms processes & delights customers using ARIS
Company Size
1,000+
Region
- Asia
- Middle East
Country
- United Arab Emirates
Product
- ARIS Business Design & Strategy
- ARIS Rollout & Change Management
- ARIS Governance, Risk & Compliance
Tech Stack
- ARIS Enterprise
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
- Training
About The Customer
Emirates NBD is the leading banking group in the Middle East and North Africa region. The bank has a history dating back to 1963, and the current Emirates NBD was formed in 2007 by the merger of two banking powerhouses: National Bank of Dubai and Emirates Bank International. With total assets of $190 billion, a region-leading brand value of $4.13 billion, and 14 million customers in 13 countries, Emirates NBD is also among the top 20 World’s Best Regarded Companies, according to Forbes. As Emirates NBD has expanded globally—with operations in London, Germany, Singapore, and beyond—the bank’s leadership realized it needed to give its efficiency, customer experience, and regulatory agility a major boost to meet and surpass the competition.
The Challenge
Emirates NBD, a leading banking group in the Middle East and North Africa region, faced several challenges. The banking industry was rapidly changing, and there was a need to digitalize standard operating procedures. The bank required a central architecture repository for SOPs and bank IP. There was a business case for ensuring jurisdiction-based regulatory compliance and pressure to connect all areas of the business using dynamic process flow, simulations, and modeling. As the bank expanded globally, it needed to boost its efficiency, customer experience, and regulatory agility to meet and surpass the competition. The old way of using manual process flow forms no longer met the bank's requirements.
The Solution
Emirates NBD chose ARIS Enterprise as its solution. This software assured the bank a revamp by creating a single repository of process knowledge and enabling new digital standard operating procedures (SOPs). These could be tested in simulation runs and experiments, configured from simulated process models, visualized through easy-to-understand, end-to-end flow diagrams, and automated for improved efficiency. The bank also used ARIS to automate employee training. Employees could navigate training for a process like account opening right down to the features, fees, documentation, compliance steps, and regulatory checks, all completed with a 360-degree review. The bank also achieved risk and compliance management on mandatory processes like SWIFT™ deployment across all banks in the UAE with ARIS.
Operational Impact
Quantitative Benefit
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