Elite Residential Concierge Services Security & Concierge

Elite Residential Concierge is a boutique condominium concierge and security company. Their entire focus is to provide premium level security to condominiums in the Greater Toronto Area (GTA). They have been providing exceptional security to the condo industry since 2015. Currently serving 72 corporations and growing. Elite works around the clock by providing security services 24/7 with a large workforce of security professionals. In order to provide the level of security expected of Elite, technology has always been integrated in how they operate. From head office to on-site security staff, the use of technology is top of mind, which is imperative to remain competitive in this evolving industry.

In his current role, Muamer is always on the lookout for new processes and technologies that will help with day-to-day operations, as well as attract and retain clients. He has been exposed to the operational and security needs of all types of condo buildings – some who embraced technology and others who were not quite there yet – and found one thing remained true: the use of technology certainly helped with productivity and security. In buildings with no software, Elite ran into the following issues: Added Value - Throughout Muamer’s career within the condo security industry, he has been exposed to various property management and security software platforms. It was evident early on that the use of technology to assist in Elite’s security services should be an area of focus. Elite often found while going to tender for new clients they either asked for software to be included or their competitors offered one. Transparency – If a building didn’t already have a software in place, it made it difficult to document incidents and provide complete transparency with property management and board members alike. Preventative measures – When providing security services to larger condos who did not have software in place, Elite found it challenging to administer preventative measures. Without any solid records to refer to, it was very difficult to track patterns over time and thus come up with an informed preventative plan of action.

With Condo Control as a partner Elite Residential Concierge has a software that has a robust security and concierge module. Having used various software platforms in the past, Muamer has found that CC is easy to use, flexible and helps streamline more operations. With this partnership Elite has been able to address their challenges, here’s how: A flexible software partner – Having a standard software partnership means Elite Residential Concierge now has a stronger value proposition when proposing a tender at buildings that currently do not use software or who are looking to switch to a more robust software. With a large workforce working at various sites, it’s also beneficial to have staff using standard software where possible. This reduces the need to train staff on multiple platforms. As Elite staff manage security at a wide range of buildings, all with varying needs and processes, flexibility is important. Muamer is pleased to have the ability to provide feedback to CC and see real changes to the system that continue to benefit Elite and the clients they serve. Digital Records (Incidents) – In an industry where there are many different stakeholders contributing to daily operations, digital records are extremely important in providing efficient management. By using Condo Control, Elite are able to document all incidents online instantly and the appropriate parties are notified. If a resident or unit owner brings a concern to management about a security breach or guard, these digital records are easily accessible and a full history can be searched by date and time and an informed resolution can be made quickly, which is difficult if records are created in hard copy and kept on-site. Moreover, by having guards create security logs for their shifts there is always a clear record of who took over from whom and what issues they addressed during their shift. This type of transparency allows guards and property management to be well informed and more proactive. Reporting – Having all records stored digitally, it is very easy to run insightful reports that will help with preventative measures. Elite regularly run reports on CC to review potential trends or patterns that may be occurring in their buildings as a way to identify possible security problems. For example, Muamer was able to utilize CC’s reporting feature to analyze thefts in the past year at one of his buildings. It came to light that there were a lot of bike thefts in one particular area over a period. From this report, they were able to take a closer look at why this might be happening and rectify the problem quickly.

• CC is greatly increasing everybody’s productivity through easy access to information.
• The extra value CC adds when going to tender makes Elite more competitive.
• Having a digital record of incidents and having the ability to systemically organize that information has really helped with preventative measures.
• CC has assisted greatly in the guard’s ability to monitor all visitors coming and going making the overall community safer.
• Having software in place creates greater transparency and promotes better communication between Property management and board of directors with the security team.

• Currently serving 72 corporations and growing.