Elavon Monitors Merchant Transactions and Trends With BI
Company Size
1,000+
Region
- America
- Europe
Country
- Brazil
- Canada
- Mexico
- United States
Product
- WebFOCUS Developer Studio
- Managed Reporting
- Dashboard
- ReportCaster
- Active Technology reports
- InfoAssist
- Flex Enable
- RStat
- Mobile Faves
Tech Stack
- Sybase ASE
- Sybase IQ
- Oracle Database 11g
- Oracle Exadata Database Machine
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Predictive Quality Analytics
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Elavon Inc. is a leading provider of payment services, including credit and debit card transactions in the U.S., Europe, Mexico, Brazil, Puerto Rico, and Canada. This subsidiary of U.S. Bank offers point-of-sale (POS) authorization and reporting for all major credit and debit cards, gift cards, and prepaid cards, as well as risk management and electronic check services. Founded in 1991 and headquartered in Atlanta, Georgia, Elavon serves more than one million clients in the retail, hospitality, airline, healthcare, education, and public sectors. The company processes approximately six million transactions daily.
The Challenge
Elavon Inc., a leading provider of payment services, was struggling to consolidate about a dozen legacy reporting environments, many of which were acquired through mergers and acquisitions. Without corporate standards for creating reports and queries, it was hard to make optimal use of IT resources. Some of Elavon’s month-end reports generated a billion I/O operations and took more than six hours to run. The company had multiple month-end reporting processes running simultaneously, which pushed the old reporting tools past their maximum capacity and created performance issues that caused data quality problems.
The Solution
Elavon has created a three-tiered reporting environment that includes analytic dashboards for executives and front-line managers, as well as customer-facing dashboards for more than 600,000 merchants. An ad hoc reporting environment based on WebFOCUS InfoAssist for business analysts and guided ad hoc reports that enable people throughout the company to drill down, select columns, and slice and dice merchant data. Users of this self-service environment don’t need any training to run the reports, manipulate data, schedule reports, or save them to a library. WebFOCUS has become Elavon’s enterprise reporting standard, eliminating excessive stress on IT resources and providing more comprehensive analysis capabilities to employees and merchants.
Operational Impact
Quantitative Benefit
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