Dr. Consulta Builds a Healthy Business with Domo
Company Size
200-1,000
Region
- America
Country
- Brazil
Product
- Domo
Tech Stack
- Data Analytics
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Quality Analytics
- Remote Asset Management
Services
- Data Science Services
About The Customer
Dr. Consulta is a healthcare clinic startup based in Brazil. The company was founded with the aim of filling the gap in Brazil’s healthcare system by offering access to the same high-quality care of a private health provider at a low cost. By focusing on providing same-day outpatient care at 50 medical centers in São Paulo, Belo Horizonte, and Rio De Janeiro, Dr. Consulta aims to help Brazilians get the care they need to stay healthy. The company places its clinics in the heart of neighborhoods to improve accessibility and keeps doctors on-call to reduce wait times. Dr. Consulta has made a massive commitment to data to improve the speed and quality of its care.
The Challenge
Dr. Consulta, a healthcare clinic startup in Brazil, was founded to provide high-quality, low-cost healthcare to Brazilians who often lack access to timely, quality care from their public healthcare providers. However, the company faced challenges in improving the speed and quality of its care due to a spreadsheet-driven process that created a delay in collecting and sharing information. The process of downloading patient satisfaction information, building a spreadsheet, sending it to each medical center for analysis, and waiting for the analysis to come back for a final report would take about 30 days. This delay in data processing and analysis hindered the company's ability to act on critical information like patient satisfaction scores instantly.
The Solution
Dr. Consulta implemented Domo, a data analytics and visualization tool, to overcome the challenges of data collection and sharing. With Domo, the company was able to reduce the time taken to generate patient satisfaction reports from 30 days to 30 minutes. This enabled the company to act on critical information like patient satisfaction scores instantly. Domo's ease of use allowed Dr. Consulta to increase data visibility across the organization, enabling each medical center to have greater visibility into its own indicators. The tool also increased accessibility to data for busy managers on the go, allowing them to manage all their medical centers no matter where they are.
Operational Impact
Quantitative Benefit
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