Dimension Data: Streamlining IT Monitoring with Opsview
Company Size
1,000+
Region
- Europe
Country
- Luxembourg
Product
- Opsview Enterprise
Tech Stack
- Nagios-based systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- Data Science Services
- System Integration
About The Customer
Dimension Data Luxembourg is an IT services provider that works with a number of organizations across various industry sectors helping customers plan, build, support, and manage their IT infrastructures. Over the past few years, the company’s managed IT and cloud offerings became increasingly popular with a number of customers as they offered greater cost benefits and flexibility. However, as they moved to an IT-as-a-Service model, customers also expected increased transparency. As such, the company was faced with the challenge of ensuring that all services were running well 24/7 and that they were meeting customers’ service level agreements.
The Challenge
Dimension Data Luxembourg, an IT services provider, was faced with the challenge of ensuring all services were running well 24/7 and that they were meeting customers’ service level agreements. As they moved to an IT-as-a-Service model, customers also expected increased transparency. The company needed a tool that offered streamlined, real-time monitoring. The solution also needed to provide a snapshot of all areas of the IT environment being used by the customer – not looking just at how each component, such as a server or switch, performs but also at how overall service is being delivered.
The Solution
Dimension Data chose to implement Opsview Enterprise, which provides a single, real time view of network, server, application and cloud performance. The platform’s easy-to-navigate dashboard pools information from all other monitoring tools in use, letting managed service providers (MSPs) easily assess the performance of all areas of IT. Opsview also offers automated reporting, which allows MSPs to create detailed performance analysis and trend reports. This was a key selling point for Dimension Data which, as a managed IT service provider, has strict Service Level Agreements (SLAs) in place. These act as a benchmark to ensure it is meeting the needs and expectations of its customers. Therefore, its goal was to use Opsview to report back to customers.
Operational Impact
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