Digitally Covered
Customer Company Size
Mid-size Company
Region
- America
Country
- Netherlands
Product
- WaveMaker
- Microsoft SQL Server
- FaceX API
- JotForm
Tech Stack
- Low Code Platform
- REST API
- ASP.NET
- Java
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Digital Twin
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Banko di Seguro Sosial (Bank of Social Security), based in Curaçao, a country under the sovereignty of the Netherlands, is a major provider of insurance for the island's 158,000 citizens. The bank, known as Sociale Verzerkingsbank (SVB), is responsible for ensuring a sustainable social security system for all its citizens. SVB caters to the government and performs executive functions related to insurance policies against health, old age, accidents, and unemployment. The bank has digitized its internal and external processes to ensure a hassle-free insurance process from cover to claim. SVB's mission-critical applications cover a wide range of operations, including healthcare services, membership management, and tax department services.
The Challenge
Banko di Seguro Sosial (SVB) faced several challenges in modernizing its mission-critical applications. The existing applications were built on legacy technologies such as the Microsoft stack and Centura framework, which were not scalable to meet the dynamic requirements of government policies and other departments like healthcare, tax, and insurance. This resulted in critical processes such as premium payments, tax payments, and healthcare processing being adversely affected, leading to a deteriorated customer experience. Additionally, the user experience across applications was inconsistent due to the use of deprecated frameworks like Microsoft Silverlight. SVB's investment in Microsoft SQL Server was also expensive, and they needed a platform that could reuse the existing schema and stored procedures to save costs and effort.
The Solution
To address these challenges, SVB's IT team of 4 developers invested in the low-code platform WaveMaker. They purchased 5 developer licenses for WaveMaker Enterprise and began modernizing their applications. WaveMaker's capabilities, such as creating responsive UIs through drag-and-drop, integrating third-party APIs, and reusing existing databases, were particularly appealing. The team faced a hurdle in customizing the security of ASP.NET's SQL Server membership schema into WaveMaker, but WaveMaker's professional services team resolved this within 5 days. The IT team then used a three-pronged approach: developing a consistent visual framework, importing the database schema and mapping it to the UI, and creating a wrapper API for common services and workflows. This approach allowed them to transition from a Microsoft-based framework to a Java-based one, significantly reducing the response time for enhancements and new developments.
Operational Impact
Quantitative Benefit
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