Assignar > Case Studies > Digital Transformation of TZ Civil: From Paper Forms to Real-Time Feedback

Digital Transformation of TZ Civil: From Paper Forms to Real-Time Feedback

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Technology Category
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Buildings
  • Utilities
Applicable Functions
  • Maintenance
Use Cases
  • Asset Lifecycle Management
  • Real-Time Location System (RTLS)
Services
  • System Integration
About The Customer
TZ Civil is an industry leader in providing installation and repairs to all types of electrical underground infrastructure. The company specializes in complex projects that are often deemed 'impossible' by other companies. By utilizing state-of-the-art equipment and modern technology, TZ Civil embraces challenging projects. The company's workforce is extremely experienced in the installation and repair of all types of underground cabling including high voltage, low voltage, and public lighting. TZ Civil's strength comes from its ability to complete works to an exceptionally high standard within challenging timeframes and locations.
The Challenge
TZ Civil, a leader in the installation and repair of all types of electrical underground infrastructure, was facing significant operational challenges due to its reliance on paper forms. The company had to manually read through all forms, which was a time-consuming process. Moreover, the forms were linked to the assets, and operators always had to have them on hand. Whenever issues arose, the company had to notify the maintenance team to inspect the asset and fix it. Additionally, the company was using the 'Dial Before You Dig' national platform for underground utilities referral service in Australia. This required printing every PDF and taking it to the site, which was not only cumbersome but also inefficient. Furthermore, workers often had to return to the office to retrieve documents they had forgotten to bring to the site, causing significant downtime.
The Solution
TZ Civil adopted Assignar, a mobile app that digitized their operations. The app allowed the company to set rules for certain form responses, which were automatically linked to the asset. This meant that operators always had the necessary forms on hand. Whenever issues arose, the company received a notification and could instantly update the maintenance team. The 'Dial Before You Dig' PDFs were uploaded to the mobile app, which could be easily updated from the office, ensuring that workers always had the most recent PDF available. The app also solved the problem of workers forgetting to bring documents to the site, as all paperwork was available within the app, reducing downtime. The company also used the app for asset management, linking machine pre-starts and other forms to the asset. The submitted data was automatically pushed into reports, providing insights into defects and hours of operations per asset.
Operational Impact
  • The adoption of Assignar has significantly improved TZ Civil's operational efficiency. The company has eliminated the need for cross-referencing and double data entry, and there is no longer any back and forth between the site and the office. Everything is now in one place, accessible to everyone. This has made it much easier to manage jobs. The support from Assignar has also been commendable, with the company being able to reach out over email, live chat, or phone and receive immediate responses. The app has been well-received by the workers, who are very happy with it.
Quantitative Benefit
  • Elimination of manual reading of forms, saving significant time
  • Reduction in downtime due to availability of all documents within the mobile app
  • Instant notifications of issues, enabling quicker response times

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