Fieldmotion > Case Studies > Digital Transformation of Lucas Fire and Security Ltd with FIELDMOTION

Digital Transformation of Lucas Fire and Security Ltd with FIELDMOTION

Technology Category

Networks & Connectivity - WiFi
Sensors - GPS

Applicable Industries

National Security & Defense
Telecommunications

Applicable Functions

Maintenance

Use Cases

Personnel Tracking & Monitoring
Tamper Detection

Services

System Integration

About The Customer

Lucas Fire and Security Ltd is a security company based in the Midlands. They specialize in Fire Alarms, Intruder alarms, and door access control. They provide, install, and maintain a variety of security installations for both domestic and commercial clients. In addition to security systems, they supply a wide range of other systems including CCTV, burglar alarms, fire alarms, and more. They are situated just outside Coventry city centre and serve the surrounding areas of Rugby and other areas in the West Midlands. Lucas Fire and Security Limited are NSI approved and fully insured, and their workforce is friendly, helpful, experienced, and reliable.

The Challenge

Lucas Fire and Security Ltd, a Midlands-based security company, was facing challenges with their existing system. They provide, install, and maintain a variety of security installations for both domestic and commercial clients. Their services include CCTV, burglar alarms, fire alarms, and more. However, their existing system was not comprehensive enough to meet their needs. They needed a system that could help them manage their operations more efficiently, especially since their employees often work away from the office. The company was also struggling with paperwork and job tracking, which was becoming increasingly difficult as the company grew. They needed a solution that could help them avoid missing jobs and losing paperwork.

The Solution

Lucas Fire and Security Ltd chose to work with FIELDMOTION Ltd, finding their system to be more complete. FIELDMOTION's Fire & Security Software offered a diary function and the ability to fill in and sign documents remotely, which was particularly beneficial for Lucas Fire and Security Ltd's employees who often work away from the office. The software also offered mobile forms that could capture data from previous jobs, which was crucial for the company's accreditations and compliance standards. FIELDMOTION's software also offered features like asset management, a mobile app, planned preventative maintenance, job scheduling, mobile forms, and tracking. These features allowed Lucas Fire and Security Ltd to respond quickly and efficiently to jobs, handle planned work, send job sheets and forms to engineers' phones, ensure regular maintenance of their assets, identify completed jobs, and track jobs in real time.

Operational Impact

The implementation of FIELDMOTION's software brought about significant operational changes for Lucas Fire and Security Ltd. The company was able to streamline its workflows, making the workload easier for both admin staff and technicians. The software also brought about a level of transparency with their customers, as they could log in to their own customer portal to see all jobs completed. The company was able to get better insights into inefficiencies and profits, which helped them work smarter, not harder. The digitalization of their processes also allowed them to avoid missing jobs and losing paperwork, which was a significant challenge for them before. Overall, the software helped Lucas Fire and Security Ltd improve their operations and grow their business.

Quantitative Benefit