Digital Transformation of INTECO's Services with AuraQuantic

INTECO is an organization based in Costa Rica with 35 years of experience in providing standardization, training, and evaluation services. It has an extensive catalog of over 3,500 technical standards that meet the requirements and specifications of a multitude of companies. INTECO is part of IQNET, the largest certification network in the world, which allows it to manage internationally recognized certificates. In recent years, INTECO has expanded its offerings and invested in technology to streamline its business processes and meet the expectations of all stakeholders.

The Technical Standards Institute of Costa Rica (INTECO), a 35-year-old organization providing standardization, training, and evaluation services, was seeking to digitalize its services to enhance customer service. With an extensive catalog of over 3,500 technical standards, INTECO caters to a multitude of companies and is part of the largest certification network in the world, IQNET. Despite having developed its own audit management system to systematize and centralize information, INTECO was in search of a SaaS solution that could further systematize and automate its processes without the need for programming code. The challenge was to find a solution that would meet its business needs and help streamline its business processes to meet the expectations of all stakeholders.

INTECO chose AuraQuantic, a software recognized for its strong positioning in one of the annual technology analysis reports published by Gartner, a global IT consultancy and research firm. AuraQuantic was selected due to its wide range of technology functionalities and the support provided by its partner in Costa Rica, Global Professional Group (GPG). The implementation process was divided into three phases: programming, planning, and formalization of the service. Currently, INTECO is in the first phase, which involves transferring all the business information to AuraQuantic with support from GPG. In future projects, INTECO plans to implement an audit scheduling service using AuraQuantic. This software will enable easier management of each client’s file and the agile selection of assessment teams based on their professional competencies.

• With the implementation of AuraQuantic, INTECO aims to systematize and automate its operational processes. The main objective is to streamline the audit scheduling process and better manage the back-office capacity to provide the service. This transformation is expected to give the company greater control over its processes, increase its level of efficiency and effectiveness, and improve its market positioning. The software will also allow for easier management of each client’s file and the agile selection of assessment teams based on their professional competencies.