Fieldmotion > Case Studies > Digital Transformation of Associated Fire Protection Ltd with FIELDMOTION

Digital Transformation of Associated Fire Protection Ltd with FIELDMOTION

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Robots - Wheeled Robots

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Maintenance
Quality Assurance

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

Services

System Integration
Training

About The Customer

Associated Fire Protection Ltd is a family-owned business established in 1983 in Warrenpoint. Over the years, the company has grown significantly and expanded its services to include Fire Alarm & Emergency Lighting Maintenance, Portable appliance testing, Staff Training, and Fire Risk Assessment. The company services the whole of Northern Ireland as well as the South East of Ireland. All staff at Associated Fire Protection Ltd are trained to the highest standards and receive regular refresher training when required. The company ensures quality and service via 3rd party accreditation bodies (such as BAFE) to ensure full compliance with all required British and Irish Standards.

The Challenge

Associated Fire Protection Ltd, a family business established in 1983, has grown significantly over the years, expanding its services to include Fire Alarm & Emergency Lighting Maintenance, Portable appliance testing, Staff Training, and Fire Risk Assessment. However, the company was struggling with the management of its inspection paperwork, worksheets, and certificates. The process was time-consuming and inefficient, hindering the company's ability to respond quickly to customer demands. The company also faced challenges in scheduling jobs, managing assets, and maintaining compliance standards. The lack of a centralized system for managing client details, appointments, contracts, and assets was a significant challenge. The company needed a solution that could streamline these processes, improve efficiency, and enable real-time response to customer demands.

The Solution

Associated Fire Protection Ltd chose FIELDMOTION to digitize and streamline their operations. FIELDMOTION reproduced and streamlined all inspection paperwork and worksheets, and automatically generated certificates for clients upon completion of appointments. The solution provided a centralized system where all client details, appointments, contracts, and assets were available at the touch of a button. The mobile app allowed field staff to fill in job details on-site, and invoices and certificates could be emailed to customers immediately. The solution also included a job scheduling feature that automated routines and increased efficiency. The planned preventative maintenance feature helped manage assets and meet compliance standards. The mobile app, with its offline working capability, enabled technicians to access full site history of any assets repair and service reports, helping them solve problems quicker. The customer portal provided transparency and improved customer satisfaction. The quoting feature allowed for instant job approval and quicker quote conversions.

Operational Impact

The implementation of FIELDMOTION resulted in significant operational improvements for Associated Fire Protection Ltd. The company became more organized and efficient, which allowed them to focus on getting more business. The automation of routines and job scheduling saved valuable time and increased efficiency. The solution's ability to work offline was particularly useful for technicians working in basements or remote areas, enabling them to solve problems quicker. The customer portal not only exceeded service expectations but also built trust and resulted in additional orders. The quoting feature allowed for quicker quote conversions, improving the overall efficiency of the business. Overall, FIELDMOTION helped Associated Fire Protection Ltd make data-driven decisions with confidence to assist their planning to grow their business.

Quantitative Benefit

After using the software for 4 months, the company was able to employ another two field engineers.
The company was able to manage more assets as it grew.
The system reduced downtime in the field by reducing the double handling of information.