Diakonessenhuis Makes Healthy Decisions With BI
Company Size
1,000+
Region
- Europe
Country
- Netherlands
Product
- WebFOCUS
- Pro Server
- Visual Discovery
- iWay DataMigrator
Tech Stack
- Business Intelligence
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Diakonessenhuis is among the top 10 Dutch hospitals, with 2,600 employees working at facilities in Utrecht, Zeist, and Doorn. The hospital uses ChipSoft’s Electronic Care Information System (CS-ECIS) information system to manage the data it gathers from its patients and various divisions. The system is used the minute a patient announces him or herself at the reception desk. At that moment, a digital photograph of the patient is taken with a Webcam, and the patient’s information card is created. This photograph and the patient’s data are immediately recorded in CS-ECIS. A diagnosis treatment combination (DTC) is also created so that costs can be charged in retrospect. Subsequently, information is added at every department where the patient receives medical attention. This could be information entered using a keyboard, digitized X-ray photographs, or audio reports recorded in the operating room (OR).
The Challenge
Diakonessenhuis, a top Dutch hospital, was facing increasing demands for information from various stakeholders including health insurers, the press, the Netherlands Healthcare Inspectorate, and patients. Internally, the hospital needed to use information to deploy staff and resources, organize departments, and account for budgetary decisions. The rising B Segment system in the nation, which allows certain healthcare costs to be negotiable, was causing more healthcare providers to invest in cost-driven management. This required real-time access to complete and accurate data from across the facility. Previously, reports were compiled centrally once a month and if a specific question was not addressed in the report, it often took days to get the answer. This led to decisions often being based on intuition, without first consulting valid information.
The Solution
To generate management information in real time, and in digestible chunks, Diakonessenhuis selected Information Builders WebFOCUS, a powerful platform for enterprise business intelligence (BI). WebFOCUS is a comprehensive, fully integrated, enterprise-scale solution that delivers powerful and feature-rich, yet intuitive business intelligence across an entire organization, enabling timely, accurate reporting at the executive, analytical, and operational levels. With WebFOCUS, any data, in any enterprise source (including documents and other unstructured formats), is made readily available, accessible, and meaningful to any user, in any location. With WebFOCUS, medical specialists and managers at Diakonessenhuis can now easily compile reports by themselves via a dashboard. In addition, Information Builders – through its iWay Software subsidiary – allows for consolidation of all existing information within the organization. iWay Software’s suite of robust, cutting-edge integration solutions empower organizations to fully leverage their existing technology assets to successfully achieve new goals and meet new challenges – rapidly and cost-effectively.
Operational Impact
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