Bullhorn > Case Studies > Design and Construct Leverages Bullhorn CRM for Impressive Growth

Design and Construct Leverages Bullhorn CRM for Impressive Growth

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Applicable Industries
  • Cement
  • Construction & Infrastructure
Applicable Functions
  • Procurement
  • Product Research & Development
Use Cases
  • Construction Management
  • Time Sensitive Networking
Services
  • System Integration
  • Training
About The Customer
Design and Construct is a technical recruitment agency known for its personalized service, professionalism, and integrity. Established in 2004 by Ephram Stephenson, the company was created to meet the high candidate demand within the construction, architecture, and real estate industries. Over the years, Design and Construct has built a solid reputation as a long-standing recruitment partner of choice within these industries. Despite market challenges, including the Global Financial Crisis, the company has remained successful and has seen significant growth, particularly in the last six years. Today, Design and Construct boasts a team of 44 consultants, up from just six when it first implemented Bullhorn's CRM.
The Challenge
Design and Construct, a technical recruitment agency based in Sydney, Australia, faced a significant challenge in 2010. The company had been experiencing impressive expansion and needed to reform its data practices to support this growth. The ideal solution would be a cloud-based Customer Relationship Management (CRM) system that was recruitment-specific and from a trusted vendor. The CRM needed to be adaptable and capable of supporting Design and Construct as it continued to grow. The company also needed a solution that would allow it to better manage internal workflow and improve efficiency, particularly in the wake of the Global Financial Crisis of 2007-2009, which had significantly impacted the market.
The Solution
Bullhorn provided the solution that Design and Construct needed. The CRM was customizable, robust, and met all of Design and Construct’s requirements. Bullhorn’s open API platform allowed Design and Construct to implement new recruitment tools into the CRM as its needs changed over time. This adaptability was crucial for a company that prided itself on being progressive and an early adopter of innovative recruitment technology. Bullhorn’s training and support also ensured that Design and Construct could onboard new consultants easily, allowing for unrestricted growth. The CRM's intuitive design and workflow automations allowed Design and Construct to cut down on manual administration, further enhancing efficiency.
Operational Impact
  • The implementation of Bullhorn's CRM has had a significant impact on Design and Construct's operations. The CRM's advanced functionality has allowed the company to better nurture client relationships, setting it apart from competitors that operate on a more transactional basis. The ability to integrate additional functionality into the core CRM as needed has ensured efficient workflow management and collaboration across all of Design and Construct's national offices. Furthermore, Bullhorn's commitment to development and its investment back into the product has ensured that Design and Construct remains at the forefront of candidate management technology. Looking ahead, the company is confident that Bullhorn's support and training services will be critical to its plans for international expansion.
Quantitative Benefit
  • Design and Construct has grown its team from 6 to 44 consultants since implementing Bullhorn's CRM.
  • The company has doubled its revenues each year since 2010.
  • Design and Construct has seen a 40% annual increase in revenue with the help of Bullhorn.

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