Derbyshire Community Health Services NHS Foundation Trust Enhances Patient Care with MicroStrategy
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- MicroStrategy
Tech Stack
- Data Visualization
- Real-Time Analytics
- Dashboard Development
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Training
About The Customer
Derbyshire Community Health Services (DCHS) NHS Foundation Trust is a leading provider of community health services to Derby City and Derbyshire County in the United Kingdom. In addition to delivering a wide range of community-based healthcare services for adults, they also deliver children’s services and healthcare for people with learning disabilities and those experiencing mental health problems. The organization has a staff of more than 4,500 professionals serving a community of over one million people. Services are delivered from over 200 premises, including nine community hospitals, 25 health centers, and patient homes.
The Challenge
To re-evaluate and improve upon its operations, DCHS launched a program to visualize an ideal day in the life of a patient or staff member. It quickly became apparent that data transparency, communication tools, and real-time reporting were critical to improving population care and running an efficient organization. A solution was needed that would bring together complex data sources held on multiple platforms to provide transparent, appropriate analytics for executives and team members. DCHS chose MicroStrategy as their standard, making it the single portal for all users to access information.
The Solution
Despite tight deadlines and budget restrictions, DCHS was able to develop a dashboard, conduct a four-month pilot test, and launch a fully interactive product in January 2018. Each screen can be filtered by staff or patient group and time period. Visualizations can be filtered to show a specific locality and can be drilled down to the locality, team, or the individual level. Feedback on the MicroStrategy-powered solution was extremely positive, and with users seeing immediate time to impact, the adoption rate was high. Users now have the ability to interact with dashboards and engage with data on a different level. Increased visibility simplified staff jobs and provided the confidence needed to change work habits.
Operational Impact
Quantitative Benefit
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