Datto’s Disaster Response Team and Local MSP Perform Hurricane Harvey Heroics
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto Networking Appliance (DNA)
Tech Stack
- 4G LTE
Implementation Scale
- Departmental Deployment
Impact Metrics
- Brand Awareness
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Frontline Computer Services is a managed service provider (MSP) based in Richmond, Texas, serving clients in the Houston area. The company, led by owner Stephen Johnston, specializes in providing IT support and disaster recovery services. Frontline's clientele includes various local businesses, with a significant portion being insurance agencies. The company is known for its proactive approach to disaster preparedness and its commitment to helping clients recover from unforeseen events.
The Challenge
Hurricane Harvey, one of the most active hurricanes in history, hit Texas hard, causing significant damage and economic loss. Businesses were forced to shut down, and many were unprepared for the digital fallout. One of Frontline Computer Services' clients, Corporate Assets, experienced severe flooding, resulting in data loss and operational disruption. The challenge was to quickly restore business operations and provide support to other local businesses affected by the hurricane.
The Solution
Stephen Johnston of Frontline Computer Services preemptively backed up all client data off-site before Hurricane Harvey hit. After the storm, Johnston collaborated with Datto’s Disaster Response Team (DRT) to restore operations for Corporate Assets, a client severely affected by flooding. They used a Datto Networking Appliance (DNA) to get the office back online over 4G LTE, bypassing delays from local ISPs. Johnston extended his support to other local businesses, particularly independent insurance agents, offering free services to help them get back online quickly. The DRT provided the necessary equipment and support, ensuring swift recovery for the affected businesses.
Operational Impact
Quantitative Benefit
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