Datcom & Datto Team Up to Support Manufacturer’s IT
Customer Company Size
SME
Region
- Pacific
Country
- Australia
Product
- Datto
- Nas boxes
Tech Stack
- Cloud Backup
- Disaster Recovery
- Server Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Datcom is an Australian managed services provider (MSP) that has been supporting the IT needs of local small and midsized enterprises (SMEs) since 1997. The company specializes in networks & systems integration, professional services, IT procurement, solutions architecture, cloud computing, and managed services. One of their notable clients is Albright & Wilson, a leading manufacturer and supplier of phosphates, which employs 80 staff members. Albright & Wilson relies heavily on Datcom for a significant portion of their IT needs, including desktop support, cloud services, server management, telecommunications, and network connectivity. The company's Senior Systems Engineer, Mark Hardiman, oversees these IT operations and ensures smooth business continuity.
The Challenge
Before partnering with Datto, Datcom faced significant challenges with their backup solutions. They were using multiple backup vendors and relied on Nas boxes for data storage, which was then replicated to secondary Nas boxes. This process was cumbersome and inefficient, especially during disaster recovery scenarios, leading to prolonged downtime for their customers. The need for a more streamlined and reliable backup solution became evident as the existing setup was not meeting the high standards required for effective disaster recovery and business continuity.
The Solution
Datcom decided to partner with Datto to address their backup and disaster recovery challenges. Datto provided a single solution that included both local and cloud backup options, which significantly simplified the backup process. This partnership allowed Datcom to offer a more reliable and efficient backup solution to their clients. The ease of use and comprehensive features of Datto's technology were key factors in this decision. For Albright & Wilson, this meant that their Senior Systems Engineer, Mark Hardiman, could focus more on day-to-day IT activities rather than worrying about backup and disaster recovery. The Datto solutions provided peace of mind with their flawless performance and reliability, ensuring that business operations at Albright & Wilson could continue smoothly even in the event of a disaster.
Operational Impact
Quantitative Benefit
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