Dalepak expands warehouse and customer service features with Manhattan SCALE™
Company Size
200-1,000
Region
- Europe
Country
- United Kingdom
Product
- Manhattan SCALE™
Tech Stack
- Manhattan SCALE™
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Dalepak Ltd. is a rapidly growing third-party logistics (3PL) provider based in Northampton, UK. The company offers a range of logistics services, including contract packing, freight forwarding, HM customs bonded warehousing, and worldwide distribution. Dalepak serves well-known clients such as The Ford Motor Company, Molton Brown, Universal Electronics, and Stanley Tools. The company recently consolidated four warehouses into a single 250,000 sq. ft. facility, which holds over 20,000 SKUs and handles up to 10,000 orders per month. Dalepak's operations are complex, requiring sophisticated systems to manage various customer-specific requirements, including multi-channel distribution and legal compliance.
The Challenge
Dalepak Ltd. faced significant challenges with their existing warehouse management system, which hindered efficiency and restricted company growth. The system lacked scalability and flexibility, making it difficult to address customer requirements for multi-channel distribution. The company needed a solution that could handle the complexity of their operations, including managing over 20,000 SKUs and up to 10,000 orders per month. Additionally, they required a system that could support various customer-specific requirements, such as handling expiry dates and legal compliance processes.
The Solution
Dalepak implemented Manhattan SCALE: Supply Chain Architected for Logistics Execution to replace their outdated system. The new platform was deployed within six months, despite the complexity of moving and consolidating warehouses simultaneously. Manhattan SCALE provided the necessary scalability and flexibility to address Dalepak's operational challenges. The system improved efficiency by flagging operational issues in real-time, requiring immediate attention. This change initially caused concern among staff, but with proper training, they quickly adapted and recognized the system's benefits. The new platform also enhanced the company's ability to support multi-channel distribution, seamlessly switching between single-unit picking for online sales and bulk orders for stores.
Operational Impact
Quantitative Benefit
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