CycleHop's Smart Bike-Sharing Operations Powered by Glip
Technology Category
- Functional Applications - Inventory Management Systems
- Sensors - GPS
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Maintenance
- Warehouse & Inventory Management
Use Cases
- Public Transportation Management
- Smart City Operations
Services
- System Integration
- Training
About The Customer
CycleHop is a mid-sized company that operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop is the largest smart bike operator, leveraging smart technologies like GPS locators and digital locks built into the bikes it uses. The company operates under many different names like Breeze Bike Share in Santa Monica, Juice in Orlando, or Grid in Phoenix and Mesa, Arizona. In some cases, CycleHop's customer is a university or a corporation making bikes available on its campus. The company's operations span across 15 cities in the US and Canada.
The Challenge
CycleHop, a mid-sized company based in Santa Monica, California, operates bike-sharing operations on behalf of municipalities, universities, and businesses. The company also consults on the creation of these programs. CycleHop's operations span across 15 cities in the US and Canada, requiring constant communication between field operations staff and the central operations center in Tampa. The company faced challenges in coordinating daily activities such as repairing and maintaining bikes, replenishing supplies at transit stations, and responding to customer issues. The company also needed to track its inventory and ensure that bike racks at each transit station were neither empty nor too full. Furthermore, CycleHop had to meet specific contract requirements for cleaning and safety checks in every city it operated in.
The Solution
CycleHop adopted RingCentralGlip™, a team messaging tool, to facilitate minute-to-minute communication between field techs and the central operations center. Field operations staff used the Glip mobile app on tablets, while employees at the central operations center used Glip on PCs. This allowed them to coordinate daily activities and dispatch field workers to handle repairs. CycleHop also used Glip in combination with RingCentral Office® as its business phone system and RingCentral Meetings™ for online video meetings with screen sharing. To track its inventory, CycleHop's bike inventory system generated alerts that were relayed to the Glip operations team conversation for that city. The company also made extensive use of Glip Tasks for assigning work to employees, such as recurring maintenance tasks. Glip also helped CycleHop manage and track more than 6,000 bikes nationally and coordinate activities at the local level.
Operational Impact
Quantitative Benefit
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