Azuga > Case Studies > Customer Success Story : Kitsap Garage Door

Customer Success Story : Kitsap Garage Door

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Company Size
11-200
Region
  • America
Country
  • United States
Product
  • Azuga G2 system
Tech Stack
  • GPS technology
  • OBD II port
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Sensors - GPS
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Field Services
Use Cases
  • Fleet Management
  • Real-Time Location System (RTLS)
Services
  • System Integration
About The Customer
Kitsap Garage Door is a company that has been serving Kitsap County in the State of Washington and surrounding areas for over 35 years. They offer installation and service of Garage Doors & Openers for both residential and commercial customers. The company is accredited by IDEA (Institute of Door Dealer Education and Accreditation) and has a seal of approval from Angie’s list and Service Magic. They had invested in a traditional GPS system to provide accurate ETAs to customers and improve field employee productivity.
The Challenge
Kitsap Garage Door, a company serving Kitsap County in the State of Washington and surrounding areas for over 35 years, was facing challenges with their traditional GPS system. The system required expensive GPS hardware, hard-to-schedule installation, and high recurring monthly costs. Moreover, the system was not accurate when it came to vehicle location, idling times, and actual fuel used. The company was in need of a system that was affordable, easy to install, easy to use, and provided information beyond what a GPS-only system could offer. They wanted to provide accurate ETAs to customers and improve field employee productivity.
The Solution
John Ramer, President at KGD, researched and discovered the value of a device that could easily plug into the OBD II port and provide what he refers to as 'beyond GPS' data. This includes capabilities like fuel used, speeding duration, hard braking, sudden acceleration, and accurate idling data. Information about the Azuga G2 system came at an opportune time and within a day, Kitsap Garage Door was up and running. The Azuga units could be installed by John himself and at his convenience, eliminating the need for scheduling the trucks to be in the office at a set time, getting the dash ripped out and running wires as was the case with the old GPS system.
Operational Impact
  • Implementing Azuga allows Kitsap Garage Door to quickly locate drivers and provide reliable ETAs to customers.
  • With Azuga, Kitsap Garage Door has an easy way to validate driver time cards with GPS when/where data and then input that into QuickbooksTM Payroll.
  • Fuel-wasting activities such as idling are monitored through system alerts and can be addressed in real time. In addition, fuel use across the fleet can be compared and tune-ups and preventive maintenance can be scheduled based on G2 (intelligence) rather than on a schedule.
  • Using Driver behavior data from Azuga, Kitsap Garage Door is working on implementing a ‘Driver of the Month’ recognition program for the drivers with the least amount of speeding, hard braking, sudden starts and idling.
  • Kitsap Garage Door is now able to proceed with a ‘Go Green’ program that enhances their reputation amongst the community and customers.

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