Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
Product
- Aptean Ross ERP
- Aptean Pivotal CRM
Tech Stack
- ERP
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Chemicals
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- System Integration
About The Customer
Hammond Group is a specialty chemical company founded in 1930. The company operates seven plants in North America, Asia, and Europe. It primarily serves the automotive and industrial lead-acid battery market. The company is headquartered in Hammond, Indiana. The company is known for its customer care and was looking for ways to maintain this reputation while also cutting costs.
The Challenge
Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals.
The Solution
To address its challenges, Hammond Group implemented Aptean Ross ERP for Manufacturing and Finance, and Aptean Pivotal CRM. The Ross ERP solution was chosen to help reduce ERP-related costs. The Pivotal CRM was implemented to improve customer service, technical services, and sample handling. These solutions were built specifically for process manufacturers like Hammond Group.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Honeywell - Tata Chemicals Improves Data Accessibility with OneWireless
Tata was facing data accessibility challenges in the cement plant control room tapping signals from remote process control areas and other distant locations, including the gas scrubber. Tata needed a wireless solution to extend its control network securely to remote locations that would also provide seamless communication with existing control applications.
Case Study
Advanced Elastomer Systems Upgrades Production
In order to maintain its share of the international market for thermoplastic elastomers AES recently expanded its Florida plant by adding a new production line. While the existing lines were operating satisfactorily using a PROVOX distributed control system with traditional analog I/O, AES wanted advanced technology on the new line for greater economy, efficiency, and reliability. AES officials were anxious to get this line into production to meet incoming orders, but two hurricanes slowed construction.
Case Study
Wireless GPS Tracking & Security Monitoring
Enhancing the security of hazardous freight and ensuring compliance with Homeland Security’s Transportation Security Administration mandate that all trains carrying chemicals capable of creating a toxic inhalation condition are equipped with on-board safety monitoring systems.
Case Study
Field Device Asset Management For Chemical Company in China
Chinese chemical subsidiary of multinational corporation serves customers throughout the world. Sales offices and research and technology centers are strategically located to provide rapid response to customer requests. Just two workers were assigned to maintain thousands of intelligent instruments in three production units, so they could do little more than react to device issues as they appeared. This costly maintenance method inevitably led to unexpected downtime when a critical instrument failed. Plant management recognized the need to change from reactive to predictive maintenance for all assets, including instruments and control valves, but help was needed in implementing such a technology-based initiative.
Case Study
Industrial Workforce Mobility for Improved Safety & Operations
Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, undertook an aggressive program to eliminate injuries, product defects, and environmental releases at their Port Neches facility. Termed “Project Zero”, this program required a completely mobile solution to empower operations and maintenance personnel to capture defects, track work progress and make process and safety related decisions in real-time.