Customer Success - Hammond Group
Company Size
1,000+
Region
- America
- Asia
- Europe
Country
- United States
Product
- Aptean Ross ERP
- Aptean Pivotal CRM
Tech Stack
- ERP
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Chemicals
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- System Integration
About The Customer
Hammond Group is a specialty chemical company founded in 1930. The company operates seven plants in North America, Asia, and Europe. It primarily serves the automotive and industrial lead-acid battery market. The company is headquartered in Hammond, Indiana. The company is known for its customer care and was looking for ways to maintain this reputation while also cutting costs.
The Challenge
Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals.
The Solution
To address its challenges, Hammond Group implemented Aptean Ross ERP for Manufacturing and Finance, and Aptean Pivotal CRM. The Ross ERP solution was chosen to help reduce ERP-related costs. The Pivotal CRM was implemented to improve customer service, technical services, and sample handling. These solutions were built specifically for process manufacturers like Hammond Group.
Operational Impact
Quantitative Benefit
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