Customer-Facing BI Helps AACA Manage $2.6 Billion Portfolio
Company Size
11-200
Region
- America
Country
- Canada
- Puerto Rico
- United States
Product
- WebFOCUS
- iWay DB2 adapter
- ReportCaster
- Pipeway
Tech Stack
- Business Intelligence
- Data Visualization
- Database Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Quality Analytics
- Predictive Replenishment
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
The American Alliance of Creditor Attorneys (AACA) manages attorney resources throughout the U.S. and Puerto Rico to recover debt for high-volume credit grantors and debt buyers. AACA combines the resources of a national network of law firms with the convenience of a single vendor source for filing suits and executing on judgments. Its primary clients include credit card companies, property management companies, automobile loan lenders, and “paper buyers” who purchase credit card and other debt. AACA forwards post charged-off debt from these clients to a network of law firms, who help them obtain payments on debts that had previously been uncollectible.
The Challenge
The American Alliance of Creditor Attorneys (AACA) was facing a challenge in promptly identifying and addressing problems with law firms or debt portfolios. It would sometimes take as long as six months to uncover an account languishing in a non-suit status or waiting on documents. These delays hindered the ability of the firm’s attorneys to make adjustments to their collection efforts. As a result, they were unable to negotiate payments or move accounts to judgment as quickly as possible. The inability for clients and law firms to access current account information on post charged-off consumer debt was delaying critical collection activities.
The Solution
To overcome these challenges, AACA developed Pipeway®, an external-facing, browser-based business intelligence (BI) environment that uses color-coded pipes and charts to present account data to clients who manage debt portfolios and law firms that interface with debtors. This customer-facing information system relies on the Information Builders WebFOCUS BI platform to present account collection information to more than 800 users in a completely secure environment. Seventeen employees at AACA also use the online reporting application to manage court costs, remittances, and compliance. Since launching Pipeway, AACA has a more effective way of plotting individual files or batches against legal timelines, creating an official system of record that makes debt collectors more efficient and keeps all parties on the same page. Additionally, internal staff can examine what each law firm is working on to make sure they are servicing clients in a timely manner. By instantly locating and eliminating process logjams, the company can better handle all aspects of financial reconciliation for its clients, saving them substantial time and money.
Operational Impact
Quantitative Benefit
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