Crystal Springs Resort Selects InfoGenesis® POS Solution for Enhanced Guest Experiences Across Multiple Properties
Company Size
1,000+
Region
- America
Country
- United States
Product
- InfoGenesis® POS
- rGuest® Pay
Tech Stack
- P2PE
- EMV payment gateways
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Crystal Springs Resort is an acclaimed four-season resort destination in the New York Metro area. Located in the rolling farmland of New Jersey, the resort is just an hour’s drive from New York City. Crystal Springs Resort’s 4,000+ acre getaway is a playground for all ages, offering a wide range of activities and amenities. The resort features numerous food and beverage outlets, making it a complex operation that requires efficient and effective management solutions to ensure a high level of guest satisfaction.
The Challenge
As a large resort with numerous food and beverage outlets, Crystal Springs required a robust yet highly adaptable and functional point-of-sale solution that could be implemented and operated with ease across the enterprise. The resort needed a system that would provide a more seamless guest experience across the properties and ensure ease-of-use and mobility for the staff. Additionally, the solution needed to unify all food and beverage outlets to allow for seamless operation and service.
The Solution
Crystal Springs Resort selected InfoGenesis® POS as the point-of-sale system to be implemented across the multiproperty resort. This solution was chosen to provide a more seamless guest experience and ensure ease-of-use and mobility for the staff. InfoGenesis® POS offers scalable capabilities that enable the resort to increase synergies between its properties by unifying all food and beverage outlets. This allows for seamless operation and service, enhancing the overall guest experience. Additionally, the resort implemented rGuest® Pay, a secure payment processing solution that provides access to validated P2PE and EMV payment gateways. rGuest® Pay brings efficiency with mobile-ready devices and chip-card acceptance, ensuring comprehensive, next-generation payment security with every credit card transaction.
Operational Impact
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