Action1 > Case Studies > Crossroads of America Council Streamlines IT Operations with Action1

Crossroads of America Council Streamlines IT Operations with Action1

Technology Category

Networks & Connectivity - Gateways
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Equipment & Machinery

Applicable Functions

Maintenance

Use Cases

Inventory Management
Time Sensitive Networking

About The Customer

Crossroads of America Council is a non-profit organization affiliated with the Boy Scouts of America (BSA). The council serves 35,000 youth and adult volunteers across 26 counties in central Indiana. The organization is headquartered in Indianapolis, Indiana. Nat Baker, a Business Data Analyst for the council, is responsible for managing the organization's technology infrastructure. He took on this role in addition to his primary job responsibilities when the COVID-19 pandemic forced the organization to look for ways to cut costs.

The Challenge

Crossroads of America Council, a non-profit organization serving 35,000 youth and adult volunteers in 26 counties in central Indiana, faced a significant challenge when the COVID-19 pandemic forced them to look for ways to cut costs. Nat Baker, the Business Data Analyst for the council, had to take on IT responsibilities in addition to his primary job. Managing the organization's technology was a full-time job in itself, and with over 50 endpoints to manage, Nat needed a smarter, more efficient way to handle IT operations. The challenge was to find a cost-effective solution that could automate and streamline the management of the organization's IT infrastructure.

The Solution

After evaluating several Remote Monitoring and Management (RMM) tools, Nat chose Action1. This decision was primarily driven by the cost-effectiveness of the solution. Action1 offers its full solution for free to organizations with up to 100 endpoints, making it the perfect fit for the council's 50+ computers. With Action1, Nat was able to automate application deployment across the organization. The platform's App Store provided pre-installed packages for many commonly used applications, and it was easy to create custom packages for other software. The solution also enabled streamlined patch management through intelligent policies, and remote troubleshooting capabilities. Nat could manage computers remotely in bulk using PowerShell scripts and commands, saving time and providing necessary control over all the organization's endpoints.

Operational Impact

The implementation of Action1 has brought about significant operational improvements for the Crossroads of America Council. The automation of application deployment has made setting up new laptops a matter of a few clicks, eliminating the need for Nat to physically touch the devices. This has not only saved time but also improved the efficiency of the process. The streamlined patch management program, which Nat describes as a 'set-it-and-forget-it' system, has ensured that the organization's IT infrastructure is always up-to-date and functioning optimally. The ability to perform maintenance tasks remotely has further enhanced the efficiency of IT operations, providing Nat with the necessary control over all the organization's endpoints.

Quantitative Benefit