Creating MCDC, a centre of expertise for innovative multi-channel platform development and support
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- IBM® Global Business Services®
Tech Stack
- Multi-Channel Development Centre (MCDC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Factory Operations Visibility & Intelligence
Services
- Software Design & Engineering Services
About The Customer
Nationwide Building Society is the world’s largest building society, the UK’s second-largest savings provider and third-largest mortgage provider. The society is committed to providing a consistent and integrated multi-channel experience across mobile, internet, call centres and in-branch services. It aims to offer products that are personalised and designed to fit the lifestyles of its customers. To support its innovation plans for the future, Nationwide decided to review its process for developing new software. The society wanted a delivery capability that would be able to stay aligned with rapidly evolving requirements from customers, the business and from regulators.
The Challenge
Nationwide Building Society, the world’s largest building society and the UK’s second-largest savings provider and third-largest mortgage provider, recognized the importance of continuous innovation to achieve its growth objectives. The society wanted to provide a consistent and integrated multi-channel experience across mobile, internet, call centres and in-branch services. However, it faced challenges in coordinating a large pipeline of ongoing change across projects and business lines. The society needed a delivery capability that would be able to stay aligned with rapidly evolving requirements from customers, the business and from regulators. Additionally, it wanted to be able to achieve more efficient control of the development of its software assets across multiple channels.
The Solution
To extend its multi-channel strategy and optimise customer-facing products, Nationwide set up the Multi-Channel Development Centre (MCDC), selecting IBM as its strategic partner for the centre. The MCDC is designed to help Nationwide accelerate its transformation agenda by providing innovative, multi-channel products and services for customers. Based on a “software factory” concept that industrialises the application development and maintenance processes, the MCDC helps Nationwide to ensure repeatable, predictable, high-quality output that exploits the value of the investment the Society has made in its channel technologies. The MCDC provides 24/7 support and development services for key channel applications at Nationwide. Through a one-team culture that unites multiple partners and Nationwide into a self-sustaining operation, the MCDC provides a development environment that is closely linked with operations, and thrives on agility and dynamism.
Operational Impact
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