COSTA LOGISTICS IS MILES AHEAD with Manhattan Associates
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Manhattan Associates' Warehouse Management Solution
- Supply Chain Intelligence (SCI) Platform
- IBM i Platform
Tech Stack
- RF Bar Code Scanning
- Mobile Computing
- Wireless Technologies
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Warehouse Automation
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Costa Logistics, a division of the Costa Group of Companies, is a leading provider of third-party warehousing and distribution services with a significant presence in the temperature-controlled sector. The company operates three wholly-owned warehouse facilities in Melbourne, Perth, and Sydney, and two specialist cold storage warehouses in joint ventures with Swire Cold Storage in Victoria and Queensland. Costa is highly customer-centric, emphasizing outstanding customer service through excellence in character, industry knowledge, and determination. The company has experienced unprecedented growth and aims to become a significant tier-two player in the Australian supply chain market.
The Challenge
Costa Logistics wanted to move away from a decentralized software model to centrally control, maintain, and develop key applications across all sites. The company faced complexities due to separate data centers, different customer interfaces, and varied IT infrastructures at each warehouse facility. This led to significant costs in IT development, support, and maintenance. Additionally, Costa needed to present a common interface to customers and suppliers, track and manage their activity across operations, and ensure real-time information exchange to eradicate inventory inaccuracies and reduce handling errors.
The Solution
Costa Logistics decided to upgrade its existing Warehouse Management System (WMS) from Manhattan Associates to the latest version, leveraging enhanced core capabilities such as improved labor management and functionality. The company also deployed Manhattan's Supply Chain Intelligence (SCI) platform for integrated business intelligence and real-time data exchange. The upgraded WMS and SCI platform provided Costa with increased flexibility to anticipate and react to demand fluctuations, driving greater efficiencies. The solutions also offered enhanced reporting and analytical capabilities, improved asset and resource utilization, and better data interchange between sites.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
