COSTA LOGISTICS IS MILES AHEAD with Manhattan Associates
Company Size
1,000+
Region
- Pacific
Country
- Australia
Product
- Manhattan Associates' Warehouse Management Solution
- Supply Chain Intelligence (SCI) Platform
- IBM i Platform
Tech Stack
- RF Bar Code Scanning
- Mobile Computing
- Wireless Technologies
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
- Warehouse Automation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Costa Logistics, a division of the Costa Group of Companies, is a leading provider of third-party warehousing and distribution services with a significant presence in the temperature-controlled sector. The company operates three wholly-owned warehouse facilities in Melbourne, Perth, and Sydney, and two specialist cold storage warehouses in joint ventures with Swire Cold Storage in Victoria and Queensland. Costa is highly customer-centric, emphasizing outstanding customer service through excellence in character, industry knowledge, and determination. The company has experienced unprecedented growth and aims to become a significant tier-two player in the Australian supply chain market.
The Challenge
Costa Logistics wanted to move away from a decentralized software model to centrally control, maintain, and develop key applications across all sites. The company faced complexities due to separate data centers, different customer interfaces, and varied IT infrastructures at each warehouse facility. This led to significant costs in IT development, support, and maintenance. Additionally, Costa needed to present a common interface to customers and suppliers, track and manage their activity across operations, and ensure real-time information exchange to eradicate inventory inaccuracies and reduce handling errors.
The Solution
Costa Logistics decided to upgrade its existing Warehouse Management System (WMS) from Manhattan Associates to the latest version, leveraging enhanced core capabilities such as improved labor management and functionality. The company also deployed Manhattan's Supply Chain Intelligence (SCI) platform for integrated business intelligence and real-time data exchange. The upgraded WMS and SCI platform provided Costa with increased flexibility to anticipate and react to demand fluctuations, driving greater efficiencies. The solutions also offered enhanced reporting and analytical capabilities, improved asset and resource utilization, and better data interchange between sites.
Operational Impact
Quantitative Benefit
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