Copenhagen Business School Deploys the Business Management Solution for Unmatched Efficiency & Automation
Customer Company Size
Large Corporate
Region
- Europe
Country
- Denmark
Product
- Cireson Business Management Solution
- Cireson Portal
- My Active Work Items
- Outlook Console
- Microsoft System Center Service Manager
Tech Stack
- Microsoft System Center
- Cireson Business Management Solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
- Remote Control
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Founded in 1917, Copenhagen Business School (CBS) is a public university in Denmark, catering to over 20,000 undergraduate, graduate, and PhD students. CBS offers courses in business, economics, languages and law. In 2009, CBS was ranked third among business schools in the world, by French rating agency Eduniversal. CBS’ IT staff of 67 members supports about 2,000 employees and 1,800 devices (1,100 workstations and 700 tablets).
The Challenge
The primary goal of CBS’s IT department is to provide timely technical support to the university’s 2,000 employees and 20,000 students. To resolve issues quickly, the IT department needed to tap into various databases with the click of a button, as well as have a way to automatically prioritize all incoming user service requests. The IT department relied on CA Unicenter Desktop and Server Manager as their former solution to support the employees. However, as the university’s infrastructure became more complex, and the number of databases grew, the IT department started to struggle with the old workflow system. When CBS deployed Microsoft’s System Center, they simultaneously replaced the old desktop support product with the bundled System Center Service Manager offering. With the help of Service Manager, CBS was able to more effectively connect their back end, gaining access to data that was very difficult to incorporate into the workflow with the original service desk help application. Unfortunately, the front end of Service Manager presented challenges for the IT staff. The original interface of Service Manager was not very intuitive, which proved difficult for IT staff members to learn quickly. To speed up the integration process, the IT department decided to deploy Cireson’s Business Management Solution. Designed for incremental deployment, the solution offers a wide range of apps to help organizations easily create and manage custom IT workflow processes within Service Manager.
The Solution
Today, CBS fully uses numerous Cireson solutions, and especially loves the Cireson Portal, My Active Work Items, and the Outlook Console. Originally implemented over a year ago, the solutions enabled CBS’s IT users to begin working with the solution and Service Manager from day one. When commenting on the usability of the Business Management Solution, Victoria Vorting, Head of IT Support at CBS, said, “It’s one of the easiest systems I’ve ever worked with.” My Active Work Items empowered CBS’s IT workers to focus on what really matters - helping the academic and administrative staff of the university resolve all technical issues as promptly as possible. Without it, fulfilling service requests and prioritizing incoming incidents was a tedious task with multiple screens to access and resolve each and every incident. Once fully deployed, the workers experienced a noticeable increase in productivity. My Active Work Items also provided much-needed visibility into the daily workflow for each worker. Increasing mobility and efficiency, the Cireson Portal now empowers CBS’s IT users to get access to all their workflow items from any device - be they smartphones, tablets, or any browser on any computer. It liberates them from the confines of their workspaces, empowering them to solve any arising problems from wherever they are. The Outlook Console also allows employees in the organization to easily process emails and turn them into incidents or requests, which is of great value for the employees. Now, the information is much more secure and there is no danger of it disappearing into individual mailboxes.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
