Continuum’s RMM - Built with the Business Owner in Mind
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum RMM
- Continuum Network Operations Center (NOC)
- Continuum Vault
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Professional Service
- Cities & Municipalities
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Neoscope Technology Solutions, founded by Tim Martin in February 2006, is a managed services provider based in Portsmouth, New Hampshire. Initially starting with just two customers, Neoscope has grown significantly over the years, achieving more than $100,000 per month in recurring revenue within seven years. The company specializes in providing managed IT services, on-demand IT support, and project work. Neoscope's client base includes local municipalities and school districts, among others. The company prides itself on its ability to scale efficiently, maintain a low staff-to-business ratio, and deliver high-quality IT solutions to its customers. With a focus on leveraging advanced tools like Continuum's RMM, Neoscope aims to enhance operational efficiency and customer satisfaction.
The Challenge
Tim Martin was just starting up his managed services business and needed additional resources in order to take on clients while maintaining a small staff. The challenge was to find a remote monitoring and management (RMM) tool that could help Neoscope Technology Solutions scale efficiently without requiring extensive custom configurations or additional costs. The existing RMM tool was more suited for technical users and lacked the streamlined, all-inclusive features that Continuum offered. Neoscope needed a solution that could provide immediate results, support scalability, and offer a high level of cohesiveness and support from the vendor.
The Solution
Continuum's streamlined and inclusive RMM tool allowed Neoscope to scale and support clients 24/7 without any custom configurations at additional costs. The intelligent RMM platform offers server profiling, alert analysis, and exceptional data center expertise, making it a turnkey solution for managed service providers. Continuum's ability to constantly update, consolidate, and convert information on fixes into business rules was a key factor in its selection. The platform's user-friendly functionality made it ideal for MSP startups and those looking to scale. Additionally, Neoscope began testing Continuum's Network Operations Center (NOC) to further enhance its service offerings. The NOC is expected to help Neoscope scale more efficiently, allowing the in-house team to focus on business operations while Continuum handles the technical aspects. This partnership has enabled Neoscope to achieve significant growth and operational efficiency, transforming the way they do business and deliver value to their clients.
Operational Impact
Quantitative Benefit
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