Case Studies > Continuum’s Continuity247 Platform Helps Arvig Add Business Continuity to its Growing Managed IT Services Portfolio

Continuum’s Continuity247 Platform Helps Arvig Add Business Continuity to its Growing Managed IT Services Portfolio

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Continuity247
Continuum IT Management Platform

Tech Stack

Block-level Backup
Offsite Replication
Disaster Recovery Support

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery
Application Infrastructure & Middleware - Data Exchange & Integration
Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Telecommunications
Professional Service

Applicable Functions

Business Operation
Field Services

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
System Integration
Training

About The Customer

Established in 1950, Arvig is a Minnesota-based provider of telecommunications, broadband, and security services to homes and businesses. Over the years, the company has grown from a small family-owned business into one of the largest independent telecommunications and broadband providers in the United States. Arvig serves a vast area of 9,000 square miles, covering regions from Moorhead to Rochester and Duluth to Marshall. The company has a history of being progressive risk-takers, continuously reinvesting in technology and network operations to drive growth and innovation. Recently, Arvig has expanded its service portfolio to include managed IT services, leveraging Continuum’s IT management platform to deliver backup and disaster recovery solutions to its customers.

The Challenge

Arvig, a Minnesota-based telecommunications provider, sought to expand its managed IT services portfolio to include business continuity and disaster recovery (BDR) support for its clients. The company recognized the growing demand for robust IT solutions that could ensure data protection and operational continuity for businesses. However, Arvig faced challenges in finding a comprehensive and easy-to-manage platform that could meet these needs while also allowing them to maintain strong customer relationships and support a growing client base.

The Solution

To address its challenges, Arvig partnered with Continuum in February 2015 and adopted Continuum’s Continuity247 platform, a fully-managed BDR solution. Continuity247 is designed to meet the needs of modern Managed Service Providers (MSPs) and offers features such as block-level backup, offsite replication, and full disaster recovery support. This platform is supported by Continuum’s Network Operations Center (NOC) staff, providing Arvig with the tools and personnel needed to manage and support their clients effectively. The partnership with Continuum allowed Arvig to offer a greater variety of solutions and support to their growing customer base, ensuring business continuity and peace of mind for their clients. The platform’s robust and in-depth capabilities, combined with ease of management, made it an ideal choice for Arvig’s needs.

Operational Impact

Arvig’s customers experienced significant improvements in their business operations, with reduced backup issues and elimination of chronic network lags.
The deployment of Continuity247 allowed Arvig to restore customer machines quickly in scenarios where they had gone down, ensuring minimal disruption to business activities.
Arvig benefited from having access to Continuum’s NOC technicians and frontline Help Desk staff, which extended their team’s capabilities and allowed them to take on clients of any size with confidence.
The partnership with Continuum enabled Arvig to focus on their core business priorities and client relationships, knowing they had reliable technical support and tools at their disposal.
Arvig’s team appreciated the continuous support and immediate assistance provided by Continuum, ensuring that all their questions were answered and any issues were promptly addressed.

Quantitative Benefit

Arvig serves a vast area of 9,000 square miles, covering regions from Moorhead to Rochester and Duluth to Marshall.
The company has grown to become one of the largest independent telecommunications and broadband providers in the United States.