Continuum Business Continuity Boosts the Bottom Line on Three Fronts
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum Vault
- Network Operation Center (NOC)
Tech Stack
- Remote Management and Monitoring (RMM)
- Virtualization
- Backup and Disaster Recovery (BDR)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Cybersecurity Services
About The Customer
Vertical Solutions is a managed IT services provider based in Export, Pennsylvania. The company specializes in offering business continuity services to a diverse range of clients, including those in the healthcare sector. With a focus on generating revenue, growing new business, and improving productivity, Vertical Solutions leverages advanced IT solutions to meet these goals. The company prides itself on understanding client needs and providing tailored solutions that ensure operational efficiency and data integrity. By partnering with Continuum, Vertical Solutions has been able to offer comprehensive business continuity services that significantly impact their clients' bottom lines.
The Challenge
Vertical Solutions faced the challenge of offering the best business continuity services to their customers. They needed a solution that could provide reliable remote management and monitoring, as well as effective backup and disaster recovery. The existing solutions were either not integrated or not comprehensive enough, leading to potential data loss and operational downtime for their clients. This was particularly critical for clients in sectors like healthcare, where data integrity and availability are paramount. Vertical Solutions needed a robust, integrated solution to address these issues and ensure business continuity for their clients.
The Solution
Vertical Solutions implemented Continuum's Vault and Network Operation Center (NOC) to address their business continuity challenges. The Vault solution offers integrated remote management and monitoring (RMM) and backup and disaster recovery (BDR) capabilities. This allows Vertical Solutions to provide 24/7 intelligent monitoring and instant virtualization, supported by frequent backups. The NOC services enable Vertical Solutions to manage client systems remotely, addressing issues overnight and reducing the need for additional technical staff. This integrated approach not only enhances Vertical Solutions' service offerings but also improves customer satisfaction by ensuring minimal downtime and data loss.
Operational Impact
Quantitative Benefit
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