Continuity247 Helps Sophicity Offer True Business Continuity to a Unique Customer Base
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuity247
- Continuum NOC
- Continuum Help Desk
Tech Stack
- Backup and Disaster Recovery (BDR)
- Block-level backup
- Granular file recovery
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Security & Public Safety
- Cities & Municipalities
Applicable Functions
- Business Operation
- Facility Management
Services
- System Integration
- Testing & Certification
- Cloud Planning, Design & Implementation Services
About The Customer
Sophicity is an IT provider based in Alpharetta, Georgia, specializing in offering IT services to local governments, cities, and counties. The company focuses on providing robust and reliable business continuity services to its unique client base, which often includes critical public safety organizations such as police, fire, and emergency services. Given the nature of their clients, Sophicity places a high emphasis on ensuring uptime and data protection, as any downtime could have severe consequences. The company relies on advanced technology solutions to meet the stringent requirements of their clients and to ensure that they can recover quickly and completely in the event of a disaster or any unplanned downtime.
The Challenge
Sophicity, an IT provider based in Georgia, faced the challenge of providing robust and reliable business continuity services to a unique client base consisting of local governments, cities, and counties. These clients often include critical public safety organizations such as police, fire, and emergency services, where uptime is crucial. The stakes are high, as any downtime could potentially lead to life or death situations. Sophicity needed a solution that could ensure data is securely backed up, protected, and accessible when needed, and that could support quick recovery in the event of a disaster or unplanned downtime.
The Solution
To address the challenge, Sophicity implemented Continuum’s Continuity247 platform, a fully managed Backup and Disaster Recovery (BDR) solution designed specifically to support Managed Service Providers (MSPs). Continuity247 offers a powerful feature set that includes block-level backup, flexible retention policies, and granular file recovery, enabling Sophicity to ensure that their clients can recover quickly and completely in the event of a disaster. Additionally, the platform is supported by Continuum’s Network Operations Center (NOC) technicians 24x7, providing day-to-day monitoring, troubleshooting, and support for client backups. This backend support from the NOC absorbs the soft costs associated with BDR solutions, allowing Sophicity to redirect their senior-level engineers to higher-value tasks and project work. The platform also facilitates disaster recovery testing, with Continuum’s NOC engineers working side-by-side with Sophicity to ensure successful outcomes.
Operational Impact
Quantitative Benefit
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