ShipHawk > Case Studies > Concrete Countertop Solutions Case Study

Concrete Countertop Solutions Case Study

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Company Size
11-200
Region
  • America
Country
  • United States
Product
  • Z Counterform line
  • Z Poolform System
  • Shopify
  • ShipHawk
Tech Stack
  • Shopify
  • ShipHawk
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
  • Construction & Infrastructure
  • Retail
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Warehouse Automation
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Concrete Countertop Solutions (CCS) is a company that offers decorative concrete products. Founded in 2009, the company provides do-it-yourself (DIY) concrete kits under its Z Counterform line and the Z Poolform System for concrete pool coping. CCS operates a rapidly growing eCommerce business via Shopify that supports direct-to-consumer sales and wholesale distribution. The company is in the commercial and residential construction industry. As a small but fast-growing business, CCS was facing challenges in managing its increasing order volumes and complex shipping processes, especially during the COVID-19 pandemic when many consumers began placing orders for its DIY concrete kits.
The Challenge
Concrete Countertop Solutions (CCS) was experiencing rapid growth in its eCommerce business, which was further accelerated by the COVID-19 pandemic. The company was using Shopify as its source system and order management system, but needed a compatible shipping solution that could handle a higher volume of orders and more complex shipping processes. The company's order volumes increased during the pandemic, but staffing did not. CCS needed a solution that supported both parcel and LTL carriers and could help its limited number of warehouse employees process and fulfill orders quickly. Additionally, CCS wanted to perform rating in its shopping cart rather than charging shipping as a separate line item.
The Solution
CCS chose ShipHawk as its shipping solution. The company was one of ShipHawk’s early adopter customers using Shopify as a source system instead of an ERP. There was a lot of partnership involved in setting up the integration to work precisely as CCS needed it to. The ShipHawk team guided CCS through the process and maintained an open line of communication. Since implementing ShipHawk, CCS has realized a significant improvement in warehouse throughput without the need to hire additional employees. ShipHawk’s reporting functionality has been a game-changer for CCS. The company now uses the solution’s automated reports to monitor KPIs such as order processing on an hourly basis, the average time in transit, and time from label print to delivery, and carry those actionable insights back to the warehouse where it can make improvements.
Operational Impact
  • Faster order processing with automated rate shopping
  • Improved customer experience during the ordering process
  • Reduced time for customer support to track down orders
  • Less warehouse downtime due to a faster, seamless integration
  • Identified operational improvements with weekly reports and KPIs
Quantitative Benefit
  • Removed the need to hire additional employees to keep up with order demand
  • Time savings for less than truckload (LTL) and parcel shipping

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