Comodo One Customer Testimonial
Company Size
11-200
Region
- America
Country
- United States
Product
- Comodo One MSP
- Comodo Remote Monitoring and Management
- Comodo Service Desk
- Comodo Patch Management
Tech Stack
- Remote Monitoring and Management
- Service Desk
- Patch Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Service Parts Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Based in Miami, Florida, IT Simplicity is a managed service provider that builds its business on its name – making IT simple for its customers, so they can leverage technology to build and expand their own businesses. With hundreds of small to mid-sized enterprise customers across Florida, IT Simplicity is dedicated to taking the complexity associated with finding IT solutions that work, and providing state-of-the-art IT support, service and products that allow its customers to get ahead of the competition and achieve greater success. IT Simplicity recently registered for the free Comodo One managed services platform, after looking for a new RMM solution to better service its customer base.
The Challenge
Before implementing Comodo One MSP, IT Simplicity had an RMM solution in place, but was experiencing multiple outages and a higher per-seat cost than it wanted to pay. Licensing fees and costs are always an issue, so IT Simplicity was looking for a new RMM technology solution that would deliver a secure and reliable performance for both its customers and its own workforce, not adding cumbersome costs, and be able to scale and integrate its patch management and service desk capabilities.
The Solution
While researching best of breed RMM service offerings, IT Simplicity signed up for the free Comodo One MSP platform that integrates RMM, Patch Management, Service Desk and Device Management modules – all under one console. IT Simplicity has started adopting and using the Comodo RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across the state of Florida. Because the managed services solution from Comodo is free, IT Simplicity has the option to reinvest the cost savings it is achieving back into its business – giving IT Simplicity more financial flexibility to better serve its customer base and grow.
Operational Impact
Quantitative Benefit
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