Community Health Alliance Eliminates Excuses for Lack of Policy Awareness
Company Size
200-1,000
Region
- America
Country
- United States
Product
- PolicyTech®
Tech Stack
- Policy Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Community Health Alliance is a community health center based in Nevada. The organization believes in a personal approach to health care and provides an extensive range of health care screening and prevention services. These include comprehensive primary care for all ages, pharmacy, dental services (preventive and treatment), management of chronic diseases, outreach to and services for homeless individuals and families, and behavioral health care. With six convenient locations, CHA is the largest primary health care provider to low-income individuals and families in Northern Nevada.
The Challenge
Community Health Alliance (CHA), a Nevada-based health center, was struggling with manual processes for policy management. The organization needed a robust policy management system to streamline policy distribution and identify potential risks. The existing manual clearance process was inefficient, with policies sitting on desks for months or getting lost. The lack of a robust system was posing a risk to the organization's compliance and overall performance.
The Solution
Mary Wherry, the quality improvement director and compliance officer at CHA, recommended PolicyTech®, a policy management software, to the organization. PolicyTech® helps CHA manage about 250 policies and procedures, making distribution and training more efficient. It also reveals major gaps and risks within the organization. The software offers multiple avenues for policy management and distribution, making it easy for employees to access and review policies. Employees can access PolicyTech through an app on their desktop, in their favorites, on the organization’s intranet - SharePoint. When a new policy is issued, employees also receive an email from PolicyTech that directs them to review and mark that they’ve read and understood the content.
Operational Impact
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