Cole Informatics Saves Time and Money With Datto’s Business Continuity Solutions
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datto NAS
- PartnerSAFE Managed Backup & Disaster Recovery Service
- Datto ALTO
Tech Stack
- ShadowProtect
- Inverse Chain Technology
- Screenshot Backup Verification
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Training
About The Customer
Cole Informatics, founded by Terry Cole in 2002, is a leading provider of IT and business telephone services in West and Middle Tennessee. The company focuses on delivering high-quality IT services to small and mid-sized businesses (SMBs) that require reliable technology to operate efficiently. Cole Informatics has built a reputation for educating clients on the importance of choosing the right IT provider and the benefits of strong technology. Over the years, the company has partnered with various vendors to offer business continuity solutions, including backup and disaster recovery (BDR) services. Cole Informatics is committed to providing scalable and reliable technology solutions to help SMBs thrive.
The Challenge
Cole Informatics faced challenges in finding a reliable and cost-effective backup and disaster recovery (BDR) solution for their clients. Initially, they partnered with various vendors, including Datto, eFolder, and others, but encountered issues such as high costs, difficult-to-maintain image chains, and inadequate technical support. These challenges led to increased operational costs and complexity, making it difficult to provide affordable and efficient services to their clients. Cole Informatics needed a scalable, reliable, and cost-effective BDR solution that could meet the diverse needs of their clients and simplify their operations.
The Solution
To address the challenges faced by Cole Informatics, the company decided to partner with Datto for their business continuity solutions. Datto provided high-quality, scalable BDR solutions that met the diverse needs of Cole Informatics' clients. The partnership with Datto allowed Cole Informatics to replace their previous vendor devices with Datto devices, simplifying the migration process with the help of Datto's 24x7x365 technical support. Datto's Inverse Chain Technology and Screenshot Backup Verification features eliminated common problems in the backup chain and provided daily automated verification of successful backups. This allowed Cole Informatics to demonstrate the value of their services to clients and ensure reliable data protection. Additionally, Datto's private 190+ PB cloud offered ample storage space for clients' data, enabling Cole Informatics to scale their services without limitations.
Operational Impact
Quantitative Benefit
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