Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics
Company Size
200-1,000
Region
- America
Country
- United States
Product
- WebFOCUS
Tech Stack
- Business Intelligence
- Analytics
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Automotive
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Data Science Services
- System Integration
About The Customer
Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices.
The Challenge
Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices. The company's vision is to create a more comprehensive digital presence for interfacing with customers, delivering insights that make auto dealers more profitable.
The Solution
Coastal Credit used WebFOCUS, a business intelligence platform, to create three major analytics assets: a dealer portal that helps auto dealers obtain actionable information and insights, a customer portal for consumers to manage their loans, and an employee portal that analyzes loan performance and streamlining internal operations. The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers. The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change. The employee portal presents daily, weekly, and monthly trends regarding credits, delinquency rates, loan volumes, and pipelines.
Operational Impact
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