CNH Industrial's Customer-Centric Aftermarket Supply Chain Transformation with Blue Yonder

CNH Industrial is a global leader in capital goods, implementing design, manufacturing, distribution, commercial, and financial activities in international markets. The company employs more than 64,000 people in 66 manufacturing plants and 54 research and development centers in 180 countries. CNH Industrial is committed to achieving excellence in products, customer service, and sustainability in all the countries in which they operate. As part of its digital transformation journey, CNH Industrial was looking to optimize their spare parts management business across the 12 brands within the group.

CNH Industrial, a global leader in capital goods, was on a digital transformation journey with a focus on improving their customer experience. The company was seeking innovative solutions to optimize their spare parts management business across the 12 brands within the group. The challenge was to find a solution that could support the end-to-end supply chain, monitor changing customer needs, and align the supply chain with those needs in real-time. CNH Industrial needed a powerful processing, SaaS-based solution that could provide real-time visibility and collaboration across their supply chain, enhance collaboration across dealers and stakeholders in multi-tier networks, and maximize parts availability to minimize machine downtime and total cost of ownership (TCO).

CNH Industrial selected Blue Yonder's Luminate Control Tower, along with several supply chain planning solutions such as forecasting and replenishment, as the backbone of its customer-centric aftermarket supply chain for its parts business. Blue Yonder’s solutions, including its crisis control center – Luminate Control Tower, provided CNH with complete supply chain visibility, orchestration, and collaboration across the end-to-end supply chain for more accurate, profitable business decisions. Leveraging Blue Yonder’s solutions, CNH was able to gain visibility into demand signals from dealers and stakeholders, transforming their operations, and delivering an optimized customer experience. The solution also enabled CNH to sense unexpected events across the spare parts supply chain, identify potential impact of disruptions, and orchestrate subsequent corrective action.

• The implementation of Blue Yonder’s solutions has allowed CNH Industrial to dramatically improve its ability to monitor and respond to ever-changing customer needs, as well as anticipate and respond to potential supply chain disruptions. The Luminate Control Tower provides complete supply chain visibility, orchestration, and collaboration across the end-to-end supply chain for more accurate, profitable business decisions. This has transformed CNH's operations, enabling them to deliver an optimized customer experience. The solution has also enhanced the dealer network retail capabilities and aftersales effectiveness, and enabled agile, profitable, and responsive operations for spare parts management. This digital supply chain transformation underscores CNH's commitment to orchestrating a smarter, more efficient inventory operations strategy.