Case Studies > Cleverboxes Automates Drop Ship Process with BluJay’s Commerce

Cleverboxes Automates Drop Ship Process with BluJay’s Commerce

Customer Company Size

SME

Region

Europe

Country

United Kingdom

Product

BluJay’s Commerce

Tech Stack

Cloud-based order fulfilment solution

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Remote Monitoring & Control Systems
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail
Consumer Goods

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Inventory Management
Supply Chain Visibility
Track & Trace of Assets

Services

Cloud Planning, Design & Implementation Services
Training

About The Customer

Cleverboxes is a multi-channel retailer partnering with some of the biggest online marketplace brands. The company offers more than 20,000 products ranging from technology and consumer electronics to furnishings and bedlinen, home electronics, sound and vision, and garden furniture. Cleverboxes partners with famous brands such as Catherine Lansfield, Sheridan, Allibert, Joseph Joseph, Silentnight, TomTom, and Fitbit. Headquartered in Burnley, Lancashire, England, Cleverboxes was founded in 2002 and has since grown to become a significant player in the online retail space, leveraging partnerships with well-known brands to offer a diverse product range.

The Challenge

Cleverboxes needed a robust solution to manage a high volume of drop ship purchase orders across a large supply chain. They also wanted to standardize their fulfilment process with all of their suppliers. Some of Cleverboxes suppliers connected via CSV file transfer for order details and fulfilment information. Other suppliers operated through the manual process of PDF orders sent via email. The company needed to get rid of the reliance on emails and spreadsheets for faster, more accurate fulfillment. They also wanted a standardized process across their entire supply chain to maintain brand standards.

The Solution

Cleverboxes now operates with BluJay’s Commerce, an automated, cloud-based order fulfilment solution for retailers who dispatch products directly from their suppliers to their end-customers. With Commerce, Cleverboxes receives full visibility and control of all transactions, reducing fulfilment costs and ensuring they can deliver on customer promises. Up-to-date information is available to the customer at all times. Standard labels and documentation can be printed by the supplier ensuring a professional, standard look and feel, which protects the brand. BluJay’s order management workflow closely mapped to Cleverboxes operational process with many of their existing partners. The company also valued the user training BluJay provided its suppliers to ensure they used the solution to Cleverboxes’ specifications. The implementation of Commerce moved very quickly allowing for a fast return on investment for Cleverboxes.

Operational Impact

Real-time visibility of order status, allowing Cleverboxes to monitor and manage their supply chain more effectively.
Standardized carrier labels and documentation, ensuring a consistent and professional appearance across all shipments.
Reduction in fulfilment costs, achieved through streamlined processes and improved efficiency.
Enhanced customer satisfaction due to the ability to provide up-to-date information and reliable delivery times.
Quick implementation and user training provided by BluJay, ensuring a smooth transition and fast return on investment.