Clark County Dept of Social Service – Driving better client outcomes with new operational insight and control
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM Cúram Social Program Management Platform
- IBM Cúram Income Support
- IBM Cúram Provider Management
- IBM Cúram Verification
- IBM Cúram Universal Access
Tech Stack
- IBM Cúram
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- Software Design & Engineering Services
About The Customer
The customer in this case study is the Clark County Department of Social Service (CCSS). CCSS is a government agency responsible for providing social assistance programs to citizens in need. Their mission is to deliver life-changing benefits and help shape more effective social care. However, they were facing challenges due to fragmented information and lack of insight into client needs and outcomes. They needed a solution that would provide them with a deeper understanding of their clients and the effectiveness of their programs, while also ensuring compliance with regulations and data security.
The Challenge
The Clark County Department of Social Service (CCSS) was facing a challenge due to fragmented information which prevented them from tracking the outcomes of social assistance programs. This lack of insight into the way they serve citizens was hindering their ability to connect clients to the right services at the right time. Additionally, they needed to ensure compliance with regulations, including HIPAA, and maintain strong data security.
The Solution
CCSS implemented a suite of IBM Cúram solutions to gain unprecedented insight into the way it serves citizens. The solution components included IBM Cúram Social Program Management Platform, IBM Cúram Income Support, IBM Cúram Provider Management, IBM Cúram Verification, and IBM Cúram Universal Access. These solutions provided a comprehensive view of client needs and outcomes, enabling case workers to connect clients to the right services at the right time, more effectively than ever before. The solutions also ensured compliance with regulations, including HIPAA, and drove strong data security.
Operational Impact
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