City of Wyoming: Implementing Advanced Meter Infrastructure with Fulcrum
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Fulcrum
Tech Stack
- Android application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Facility Management
Use Cases
- Water Utility Management
- Infrastructure Inspection
Services
- Data Science Services
About The Customer
The City of Wyoming is a community located in the State of Michigan, United States. It has a population of approximately 75,000 residents and is responsible for over 20,000 water service lines. The city is currently undergoing a transition from manual water meter reading to an Advanced Meter Infrastructure (AMI) network. This transition is expected to involve the replacement of about 50% of the city's water meters within the next five years. The city is also required by the state to complete a water distribution system material inventory by January 1, 2025. This inventory must include water service line material information.
The Challenge
In 2019, the State of Michigan required water providers to complete a water distribution system material inventory. This inventory needed to include water service line material information and be complete by January 1, 2025. For the City of Wyoming, a community of approximately 75,000 residents with over 20,000 water service lines, this information needed to be better organized and aligned. Also in 2019, the City of Wyoming began implementing an Advanced Meter Infrastructure (AMI) network, transitioning away from the manual water meter reading process. Additionally, approximately 50% of the water meters in the city will be replaced within the next 5 years. Staff sought a solution that was able to collect, retain, report and map all of the information needed for the water service line material inventory and AMI endpoint and water meter installations, as well as link between different billing and work order systems.
The Solution
The City of Wyoming chose Fulcrum for its ability to configure the data structure to meet their needs. They were impressed by the GPS functionality, the ability to quickly and easily attach photos, the speed of the system in the field and the reasonable cost of the software. During the trial period, they were able to create a database on their own and found that they could easily change the type and form of data that they were gathering as they discovered a need. The Fulcrum team was able to assist in identifying hurdles in the initial import of data. They then developed a database of more than 22,000 records from their billing system with one record per billed account and attached repeatable records with service lines, meters and AMI endpoints. Field deployment was simple and easy to manage. The Android application was downloaded by field staff and little training was necessary as the system is fairly self-explanatory with data field descriptions and prompts.
Operational Impact
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