City of Worcester Saves Thousands with GPS Fleet Tracking
Company Size
1,000+
Region
- America
Country
- United States
Product
- GPS Insight Fleet Tracking Solution
Tech Stack
- GPS Tracking
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Sensors - GPS
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Vehicle Telematics
Services
- System Integration
About The Customer
The City of Worcester is located in the heart of the Commonwealth of Massachusetts, about an hour outside of Boston. With a population of approximately 181,000 people, Worcester combines the warmth of a small town with the convenience of a thriving city. The city's Department of Public Works and Parks oversees a fleet of 82 vehicles, including sanders, contracted sanders, street sweepers, and garbage trucks. The fleet is used for various operations, including clearing streets during the winter months. The city was facing challenges in modernizing its fleet operations and verifying the completion of tasks such as street sanding.
The Challenge
The City of Worcester, Massachusetts, wanted to modernize and improve its fleet operations, particularly for its sanders, contracted sanders, street sweepers, and garbage trucks. Some of these vehicles needed to be tracked year-round, while others only required seasonal tracking. During the winter months, the city would receive numerous calls from citizens reporting that their streets had not been cleared. However, there was no way to verify when a street had been sanded or if it had been sanded at all without sending an inspector to the location. The city then put Jim Kempton, Assistant Director of Street Operations, in charge of the GPS tracking initiative.
The Solution
The City of Worcester conducted a trial of The GPS Insight Fleet Tracking Solution for one month to ensure that the technology would help resolve their day-to-day challenges, provide accurate data, and be easy to use. They concluded that GPS Insight would be the best solution to enhance the efficiency of their fleet, and began the installation process on their 82 assorted type vehicles. The City informed the Union about their intentions to track their fleet and educated them on how the technology would improve safety and operations, which received no pushback. However, the City’s hired sander contractors were hesitant about the implementation. The City insisted that the contractors had to install GPS Insight on their vehicles in order to do business with the City of Worcester moving forward.
Operational Impact
Quantitative Benefit
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